Job description


  • Entry level
  • No Education
  • Salary to negotiate
  • Miami


Import Customer Service Representative - 00001US0 
Are you looking to make a difference in a patient’s life?  At AmerisourceBergen, you will find an innovative culture that is patient focused and dedicated to making a difference.  As an organization, we are united in our responsibility to create healthier futures.

Flexibility in work schedule is essential. We operate 24 hours a day 7 days a week.  We will require overtime, holiday scheduling, and weekend shifts as necessary.  
What you will be doing
We are World Courier, an AmerisourceBergen Company; World Courier is a provider of premium logistics services and the leading global specialty supplier of transportation, storage and distribution services for multinational biopharmaceutical clinical trials. With more than 2,500 employees in more than 50 countries, we combine our global reach with a local presence.

The Import Customer Service Representative works closely with Brokerage, Operations, Agents and
 clients to
coordinate and update International inbound
shipments from
to delivery by:

- Routing all
inbound shipments.
- Arranging delivery with US consignees, including arranging after hour and weekend deliveries.
- Maintaining record
of client preferences
for deliveries.
- Maintaining hours of
operation for major clients including holiday hours.
- Entering inbound
orders from international agents controlled by NYC
PAP, SDQ, etc.).
- Liaising with Dispatch, Forwarding and Receiving, and World Customs Brokers for job status
- Monitoring the Imports Note Browser
for brokerage status.
- Monitoring the late POD screen.
- Creating, coordinating and handling return packaging or probe jobs.
- Handling incoming agent calls
POD’s, Dispatch, etc…
- Booking flights where applicable.
- Arranging for appropriate vehicles for specific
shipments (overweight, cold
chain, etc.)
- Monitoring cold
chain concerns for direct imports into secondary gateways.
- Monitoring cold
chain status
shipments destined to the
- Addressing international office concerns
e.g. Best port of
entry, Cold Chain Storage,
- Trucking charges,
- Communicating with
High Profile clients with special imports needs e.g. ASML,
Kolbus etc.
- Demonstrating
professionalism on the phone and in the office.
- Providing
Excellent Customer Service to internal and external clients.
- Working
together as a team with all departments and offices.
- Makes
suggestions and recommendations to Supervisor/Manager in an effort to
continually improve customer service operations.
- Complies
with all appropriate policies, procedures, safety rules and regulations.
- Performs
related duties as assigned.
- Assisting
in the training of new employees.

What your background should look like (minimum qualifications)

- College Education and/or industry
experience preferred.
- Requires broad training in fields such
as business administration, accountancy, sales, marketing, computer sciences or
similar vocations generally obtained through a combination of experience and
- Normally requires a minimum of two (2) years directly related experience.
- Strong customer service skills
- Strong interpersonal skills, positive
attitude & self-motivated
- Good decision making skills
- Good analytical skills
- Ability to communicate effectively both
orally and in writing
- Ability to resolve customer issues
quickly and creatively in order to improve customer satisfaction
- Strong organizational skills; attention
to detail
- Basic knowledge of Microsoft Word, and Excel
- Strong typing/data entry skills.

Nice to have
- Familiarity with World Courier services and operations
What AmerisourceBergen offers We offer competitive total rewards compensation. Our commitment to our associates includes benefit programs that are comprehensive, diverse and designed to meet the various needs across our associate population.

- Healthcare for associates and eligible dependents, same-sex and domestic partners

- Paid time off, including vacations and holidays

- Paid volunteer time off

- Life insurance and disability protection

- Pet insurance

- Employee Stock Purchase Program

- Retirement benefits and more…

Throughout our global footprint and various business units, we take a balanced approach to the benefits we offer. Many benefits are company-paid, while others are available through associate contributions. Specific benefit offerings may vary by location, position and/or business unit.

About AmerisourceBergen AmerisourceBergen is a publicly traded Fortune 12 global healthcare solutions company and is one of the world's largest pharmaceutical services companies. Powered by our associates around the world, we provide pharmaceutical products and business solutions that improve access to care.  We operate the backbone of the healthcare supply chain. We drive the future of local care delivery.  We guide medical innovations to market.  We create healthier futures.

Primary LocationUnited States-Florida-Miami 
NW 97th 
4429-4439 Northwest 97th Ave. 
 Miami 33178

OrganizationWorld Courier 
JobCustomer Service/Call Center Jobs 
Equal Opportunity Employer/Minority/Female/Disability/Veteran