Job description


  • Entry level
  • No Education
  • Salary to negotiate
  • Whippany


Incident Analyst - Service Level Management - 90229403
Primary Location:US-New Jersey-Whippany
Job Type:Permanent/Regular
Posting Range:11 Apr 2019 - Ongoing
Incident Analyst - Service Level Management
Whippany, NJ
Due to exciting growth within Barclays Cards and Payments, "Run the Bank" program, a new Service Level Analyst role has recently been opened to provide additional support to both external and internal services across the organization. This team is often called upon to manage the recovery of a service which has either gone down completely or is facing stability or performance issues, to ensure we are minimizing impact to the business, its reputation, and customers.
What will you be doing?
The Service Level Analyst will be a key game changer across Barclays' Run the Bank function, a function with a goal to minimize both the number and severity of incidents and potential problems to the business.
•You will be responsible for ensuring all incidents and problems have clear ownership and maintaining consistent communication with stakeholders until problems are resolved. 
•In addition, you will be responsible for proactive incident and problem management, incident and problem categorization and prioritization, incident and problem closure and evaluation, incident and problem management reporting, facilitating diagnosis of root cause and ensuring post incident review for Severity 3 Low and Severity 3 Medium incidents.
What we’re looking for:
•1+ years experience managing and executing the ITIL Problem Management Process. 
•1+ years experince or working knowledge of Incident/Problem/Change Management frameworks such as ITIL v3 / TQM / ISO 9000:2000
Skills that will help you in the role:
•Strong influencing and relationship management skills.
•Experience in managing senior stakeholders
•Experience in developing reports with Tableau
Where will you be working?
At Barclays, we are proud to be redefining the future of finance and here at Whippany we are defining the future of the workplace and the future of the way we work and live. We are creating a unique community, one of four strategic tech-enabled hubs that will redefine opportunity for everyone who works here. Whatever you do at Whippany, you’ll have every chance to build a world-class career in this world-class environment.
Interested and want to know more about Barclays? Visit for more details.

Our Values
Everything we do is shaped by the five values of Respect, Integrity, Service, Excellence and Stewardship. Our values inform the foundations of our relationships with customers and clients, but they also shape how we measure and reward the performance of our colleagues. Simply put, success is not just about what you achieve, but about how you achieve it.

Our Diversity
We aim to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included and their talents are nurtured, empowering them to contribute fully to our vision and goals.  It is the policy of Barclays to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law.

Our Benefits
Our customers are unique. The same goes for our colleagues. That's why at Barclays we offer a range of benefits, allowing every colleague to choose the best options for their personal circumstances. These include a competitive salary and pension, health care and all the tools, technology and support to help you become the very best you can be. We are proud of our dynamic working options for colleagues. If you have a need for flexibility, then please discuss this with us.

About the company

Barclays moves, lends, invests and protects money for 48 million customers and clients worldwide.

We have over 325 years of history and expertise in banking. From our beginnings in Lombard Street, London through to the launch of the world’s first ATM and innovative mobile phone payments services, find out more about our achievements to date.

Barclays is a trading name of Barclays Bank PLC and its subsidiaries. Barclays Bank PLC is registered in England and is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Registered in England. Registered No. 1026167. Registered office: 1 Churchill Place, London E14 5HP.

Companies in this sector

Hives where you can find this job offer