- Entry level
- No Education
- Salary to negotiate
What you’ll be doing...
Verizon Connect (VZConnect) is guiding a connected world on the go by automating, optimizing and revolutionizing the way people, vehicles and things move through the world. Our full suite of industry-defining solutions and services put innovation, automation and connected data to work for customers and help them be safer, more efficient and more productive. With more than 3,500 dedicated employees in 15 countries, we deliver leading mobile technology platforms and solutions.
As a SaaS leader, we know our talent is the most important component to our success. We hire top talent and empower them to do their best work. As a division of Verizon, we combine the fun and excitement of a start-up environment with the resources, operational excellence, and brand recognition of an established tech giant.
If you’re a creative and forward-thinking trend setter who knows how to engage a learner, increase retention and positively influence business results through training solutions, we’re looking for you. The Verizon Connect Learning & Development team creates learning experiences to enable our product, sales, and customer service team members to deliver their best work. Our mission is to create fresh, innovate training solutions to increase knowledge, enhance performance and help our employees deliver an exceptional customer experience – all while delivering business results.
Your past success demonstrates that you are staying up with current L&D trends. You use agile development techniques to respond to the needs of the business with quality training. You quickly build rapport with stakeholders and roll up your sleeves to learn the business you’re supporting.
Engage with various internal and external stakeholders to fully discover the training need, relevance and importance of training impact. Actively participate in user acceptance of courseware when complete
Engage with customers to define training needs and training gaps. Conduct the detailed analysis of audience, task, and needs assessment of requested training
Develop training material using a range of development modalities, including mobile content, eLearning, video, classroom, live virtual deliveries, self-paced, reinforcement activities, and job aids/performance support
Actively participate in internal processes and collaborate with teams to ensure adequate translation of subject matter to learning material
Evaluate training programs and training effectiveness; track and improve efficacy
Design and develop highly-effective training content, with a focus on eLearning and blended learning, as well as user guides and Knowledge base content
Apply creativity to design new and redesign historic training modules and programs
Design, develop, and maintain all necessary training elements (e.g. strategic roadmap, tactical plans, leader guides, student courseware, training documentation, examinations) for all courses
Ensure that all training material follows design and development standards, adult learning principles, and regulatory requirements
Develop knowledge and behavioral assessments in order to assure the adoption of training
Proactively identify and assess current and future learning needs within the business.
Translate business KPI’s into learning objectives
Plan, organize, and implement a range of training activities that create effective, experiential learning experiences (e.g. monitored simulations, gamification, role plays, self-directed activities, and problem-solving scenarios)
Create interactive, multimedia presentations
Incorporate feedback from SME and Manager Reviews into development of learning assets
Review material content; create logical learning units/objects as appropriate
Develop instructional content to reflect an understanding of the diversity of learners or groups of learners
Responsible for new course setup in Learning Management System, courseware loading into our document management system, examinations into testing engine (including updates, new creations, or deletions), and access to all materials as appropriate
What we’re looking for...
You’ll need to have:
Minimum of 5 years of experience in education and training design and development, with a strong emphasis in e-Learning
Proven ability to apply adult learning principles, theories, concepts and development technologies to make training stick
Experience in developing content (job aids, instructional guides, product guides,
About the company
For more than 100 years, Verizon has been at the center of the communications revolution.
Verizon is one of the largest communication technology companies in the world.
We help people, businesses and things communicate better.
The digital world promises consumers a better, more connected life, and we’re the ones delivering it. We make it possible for people to stay in touch and businesses to connect with their customers. We’re also bringing technology and hands-on learning opportunities directly to kids who need it most. Our goal is to inspire tomorrow’s creators to use technology to build brighter futures for themselves, their families and the world.