Job description


  • Entry level
  • No Education
  • Salary to negotiate
  • Costa Mesa


The Internal Communications Specialist is key to Experian Consumer Service’s (ECS) success by establishing strategic direction for internal communications programs across the organization. The role leads internal messaging through identifying, developing, and communicating company initiatives, events, programs, and key messages to drive the strategic direction of the business. The Internal Communications Specialist regularly provides communication counsel to all levels of the organization, including senior leaders.

Key Responsibilities:
• Leads internal communication department, providing strategic development and execution for all ECS North America internal communications to engage, inform, and direct employees about the company’s strategy and business priorities 

• Provides communication counsel and execution for all areas of the business and senior leadership
• Creates, plans, and maintains communication policies and procedures 

• Creates filters for managing information and serves as the communications gatekeeper 
- prioritizing by vehicle, content, timing and business impact 

• Directs and produces high-quality written, video, and other visual content (email and portal banners, infographics, etc.) 

• Establishes and maintains internal portal content including written, visual, and user interaction elements 

• Develops and implements communications plans for ECS-wide campaigns 

• Manages content and execution of key company meetings, including the bi-annual ECS All Team 

• Establishes talking points for company events, presentations, and videos, often delivered by senior leadership 

• Manages vendor relationships to support content creation needs 

• Consistently reinforces ECS brand, culture, and transformational journey throughout communication channels 

• Builds strong relationships with senior leadership across business to communicate strategic initiatives and ensure a “One ECS” approach 

• Participates in cross-functional teams to ensure continuity of department and culture 
plans across the organization 

• Drives the continued evolution of the function to enhance collaboration across the business
• Collaborates with internal communications colleagues in other BUs and the NA Corporate Communications team

• Bachelor’s degree in Communications, English, Journalism, or Marketing preferred
• Excellent organizational, project management, and time management skills 

• Self-motivated with a positive and professional approach to relationship management 

• Strong writing, editing, proofreading, layout, and design skills 

• Confident communicator and presenter 

• Ability to work with all levels of management 

• Proficiency in the following: 

o Video production – from camera operation for video capture to video editing for final use/channel
o Adobe Suite (Photoshop, Illustrator, After Effects, Premier Pro, Dreamweaver) o Microsoft Office (Word, PowerPoint, Excel, Outlook)
o Confluence (Brikit Theme Press)
o Bananatag for email templates and tracking
o Slack

About the company

Experian® is a global leader in providing information, analytical tools and marketing services to organizations and consumers to help manage the risk and reward of commercial and financial decisions. Using our comprehensive understanding of individuals, markets and economies, we help organizations find, develop and manage customer relationships to make their businesses more profitable.

Specialties: Data, Credit, Data Management, Risk Management, Revenue Cycle Management, Healthcare IT, Healthcare Finance, Automotive Data.

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