Job description


  • Entry level
  • No Education
  • Salary $18,000.00 - $30,000.00 unpaid work
  • Carlsbad


What You'll Do
We are looking for an IT Analyst with a proven track record of helping build high-quality software. You will work closely with Customer and Partner Services team to ensure our solutions meet our business objective and move Cisco forward.
Responsibilities include:
You will drive alignment among business partners, and vendors
You analyze and review business, technical and functional requirements.
You work in close partnership with Customer and Partner Services team to analyze business requirements in support of meeting the epic level product roadmap commitments
You will assist in QA and user acceptance testing of existing and proposed software solutions
You partner closely with system architects to define and implement effective and efficient solutions to business challenges and opportunities
You ensure that requests from the business organization are effectively qualified, prioritized and executed working with Product Owner
Who You’ll Work With
The Customer Issue Management IT department is a close-knit team located primarily in Carlsbad, CA. We are passionate about collaboration and our office’s internal walls are covered in whiteboard paint to encourage design discussions.
The team specializes in digitizing Cisco’s case management practices, so our customers and partners have a unified and simple way to request Cisco’s assistance.
Who You Are
You have experience writing detailed specifications in the form of Stories, business processes and procedures required to develop and implement new capabilities.
You drive alignment among business partners, CSP Vendors
Bachelor's Degree in Computer Science or related field.
Experience with customer issue management platforms and related business functions
Experience with Agile Methodology
Experience working with Cross Functional teams and Partners
Experience with PEGA CSA
PEGA System Architect Essentials certification
Why Cisco
At Cisco, each person brings their unique talents to work as a team and make a difference.
Yes, our technology changes the way the world works, lives, plays and learns, but our edge comes from our people.
We connect everything – people, process, data and things – and we use those connections to change our world for the better.
We innovate everywhere - From launching a new era of networking that adapts, learns and protects, to building Cisco Services that accelerate businesses and business results. Our technology powers entertainment, retail, healthcare, education and more – from Smart Cities to your everyday devices.
We benefit everyone - We do all of this while striving for a culture that empowers every person to be the difference, at work and in our communities.
Colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Be you, with us! #WeAreCisco
Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.
Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.

About the company

At Cisco, transforming the way people work, live, play and learn also includes being a great place to work. For 17 years, we’ve been named a Fortune 100 Best Place to Work, one of a handful of companies included on the list since its inception. And, we are among 25 companies acknowledged as a world’s best multinational workplace.

We’re proud of this recognition because it means, at Cisco, you will enjoy working flexibly, using our own market-leading collaboration technology to drive innovation; taking advantage of numerous health and wellness resources; pursuing exciting career opportunities, and participating in programs to help your local communities or fulfill philanthropic interests. And, you’ll be doing all of this while being part of a global team that is making a positive difference in the world.

Learn why Cisco is a great place to work and what we offer you.

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