- Entry level
- No Education
- Salary to negotiate
IT Service Operations Analyst - 90216519
Primary Location:US-New Jersey-Whippany
Posting Range:15 Feb 2019 - Ongoing
IT Service Operations Analyst
We’re all about the front end of BCS services – in Barclays terms we are the customer service team for our own people. We provide the ongoing support for people to use the services provided by BCS.
We are the eyes and ears of BCS and more broadly GTIS, operating our global service desk, onsite support and techbars. When it doesn’t work out we have a team in place ready to react to turn a negative experience into a positive one. Our VIP team create our ‘white glove’ service where it is really important.
We aim to build strong partnerships across technology through great Service and Inspire our colleagues through our passion to get it right.
What will you be doing?
Operational Improvement – contribute to the strategic and tactical improvement portfolio.
They are responsible for all data analysis to support service initiatives.
Accountable for service on an end to end basis to ensure there is an integrated approach between support and product.
Helps establish the business’ repeated issues and identify root cause.
Facilitate the end to end support to colleagues.
Ensure that dependencies on services are managed effectively.
Maintain a good knowledge of current practice and awareness of current. developments within own area(s) of expertise.
Demonstrates awareness of areas outside own specialism, as appropriate. Draw on knowledge and experience to enhance the service proposition.
Improve service levels and the service management experience.
Review service performance to ensure that underlying trends are understood and dependencies understood.
Challenge current methods and approaches for resolving issues, bringing insight and innovation.
Work collaboratively with other teams across GTIS.
What we’re looking for:
•4 years’ college degree and/or relevant working experience.
•2 + years of experience working within an operations change and /or services delivery management role.
•2+ years of experience managing and building stakeholder relationships.
•1+ years of experience managing technology service suppliers in an enterprise wide organization.
•2+ years of experience managing and updating project work streams in MS office and SharePoint.
Skills that will help you in the role:
•Strong Analytics Skills
Where will you be working?
At Barclays, we are proud to be redefining the future of finance and here at Whippany we are defining the future of the workplace and the future of the way we work and live. We are creating a unique community, one of four strategic tech-enabled hubs that will redefine opportunity for everyone who works here. Whatever you do at Whippany, you’ll have every chance to build a world-class career in this world-class environment.
Interested and want to know more about Barclays? Visit home.barclays/who-we-are/ for more details.
Everything we do is shaped by the five values of Respect, Integrity, Service, Excellence and Stewardship. Our values inform the foundations of our relationships with customers and clients, but they also shape how we measure and reward the performance of our colleagues. Simply put, success is not just about what you achieve, but about how you achieve it.
We aim to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included and their talents are nurtured, empowering them to contribute fully to our vision and goals. It is the policy of Barclays to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law.
Our customers are unique. The same goes for our colleagues. That's why at Barclays we offer a range of benefits, allowing every colleague to choose the best options for their personal circumstances. These include a competitive salary and pension, health care and all the tools, technology and support to help you become the very best you can be. We are proud of our dynamic working
About the company
Barclays moves, lends, invests and protects money for 48 million customers and clients worldwide.
We have over 325 years of history and expertise in banking. From our beginnings in Lombard Street, London through to the launch of the world’s first ATM and innovative mobile phone payments services, find out more about our achievements to date.
Barclays is a trading name of Barclays Bank PLC and its subsidiaries. Barclays Bank PLC is registered in England and is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Registered in England. Registered No. 1026167. Registered office: 1 Churchill Place, London E14 5HP.