- Entry level
- No Education
- Salary to negotiate
The primary responsibility of the IT Specialist will be to assist the Information Technology department with all aspects of technology as it relates to Case Team Support and BCG priorities (local/regional). This includes, but is not limited to, user support, computer setup, maintenance and service, telecommunications, assisting with network and infrastructure maintenance, and all other technology needs both in the office and at the client site.
Provide a high level of customer service while supporting all assigned incidents and office based staff in a fast-paced environment. Support includes, but is not limited to, laptops, desktops, smartphones, phone and voice mail systems, both in and outside the office.
Manage local technology in order to increase reliability, security, interoperability, effectiveness of customer work while reducing costs, both in the office and at the client site.
Understand and effectively discuss services and software provided by IT Service
Work with Project Leaders to provide technical (hardware, software, connectivity) solutions at the client site according to established standards. Regular Case Team visits may be required.
Gather feedback and evaluate impact of IT Service offerings
Assist in preparing and deploying laptops for staff, including configuration and imaging of laptops
Support a variety of operating systems and applications
Hardware and software asset tracking and inventory management
Coordinate the repair and maintenance of office printers and computing equipment with outside vendors
Provide on-site technical support at special events, e.g., executive speeches, press conferences, offsite meetings, etc.
Communicate frequently with end users as well as with local, regional, and global support teams
Maintain configurations of all notebook and desktop computer systems according to established BCG requirements
Document and update technology related instructions/procedures/knowledge articles as required
Oversee and troubleshoot video conference and telecommunications systems in coordination with regional technical resources
Maintain problem call history by recording incidents in ServiceNow help desk ticketing database; analyze call data to proactively identify improvement opportunities
Participate in local, regional, and global projects as appropriate to evaluate existing systems and recommend technology for upgrade and replacement; evaluate new technologies for potential applicability within BCG
Achieve annual goals and objectives, developed in cooperation with IT Service organization and local management
Basic Job Requirements
Post-secondary education in Technology or equivalent experience
Minimum of 2 years of technical experience in a similar role
Experience in effectively communicating and presenting technical concepts to management, peer group and staff
Experience in working with teams
Proficiency with Active Directory
Experience troubleshooting Windows 10, Microsoft Office Suite, Internet Explorer, VPN/network connectivity
Ability to diagnose problems and provide solutions and/or escalate to the appropriate expertise area, including IT Toolbox and other internal BCG resources
Basic skills in the following areas: PC/laptop hardware, software, telecommunications, mobile devices, networking, and server administration
Lifting/moving equipment is required
Some travel will be required
Focuses on excellent customer service and needs of the entire BCG user community
Strong communication skills
Displays self-starting attitude, resourcefulness and professionalism
Reliable and cooperative team player; displays consideration and respect for others
Displays tact, patience and the ability to handle stressful situations
Demonstrates competence and character that inspires trust
Communicates effectively with the management groups and technical staff
Able to work independently, exercising sound judgment and initiative
Demonstrates strong ability to identify, analyze and solve problems
Able to respect all BCG information as personal and confidential
Focuses on continuous learning to further IT knowledge and career development
Ability to work independently as well as in a team environment
Meticulous attention to detail
Ability to meet deadlines
Ability to follow established
About the company
BCG seeks experienced professionals from across industries, functions, and disciplines. You can choose either our traditional or Expert Career Track and start at virtually any level of our organization, depending on the length and depth of your work experience.