Job description


  • Entry level
  • No Education
  • Salary to negotiate
  • Princeton


Position Summary

Communications Specialist/Technical Writer with experience writing IT communications for the end user and an understanding of organization change management needed as a result of IT projects. Experience writing technical documentation. Familiar with Knowledge Management standards and best practices.


-Attend project meetings for IT owned and driven projects requiring communications

-Perform stakeholder analysis with project teams

-Review and provide input to project communication plans

-Review, edit and, as required, author communications targeted for specific audiences and channels (emails, FAQs, surveys, posters, etc.).

-Understands IT projects from the user point of view in terms of communications and organization change management

-Can articulate project purpose, benefits, and end user impacts at the appropriate level of detail for the audience and channel.

-Can adapt writing style to company culture and tone

-Follow IT Communications process and IT and company branding guidelines.

-Develop and document an end-to-end Knowledge Management process and best practices for intake, management, distribution and use of IT information.

-Reinforce KM process to IT project teams on an ongoing basis.

-Intake documents authored by project teams and (1) evaluate for consistency in content, messaging, and branding from both a specific project as well as a holistic point of view, (2) oversee process to ensure documents are named, numbered and stored appropriately, and (3) ensure information is communicated effectively for the audience.

-Document IT policy, Standard Operating Procedures, Work Instructions and Knowledge Articles for ServiceNow and the company Intranet.

-Collaborate with Quality and align with Quality KM framework for controlled documents. Align KM activities with other functions in the organization (Intranet, Quality Systems, Service Management tool).

Knowledge, Education, Skills & Abilities

-2-5 years working in an IT environment with project teams and writing end user communications.

-Understanding of Knowledge Management standards

-Collaborative with strong interpersonal, written and oral communications skills.

-Process and detail oriented

-Collaborative, team player

-Drives projects to completion on time; takes initiative and can work independently

-Strong time management skills. Can work on multiple projects at a time.

-Bachelor’s degree or equivalent experience

-Experience in Life Sciences preferred

-Knowledge of GxP preferred

For immediate consideration, please submit your updated resume to

  • education
  • ms project

About the company

Unrivaled Industry Insight. Sophisticated Matching Technology.
And a Personalized Approach.
It’s Why We’re #1.