- Entry level
- No Education
- Salary to negotiate
Communications Specialist/Technical Writer with experience writing IT communications for the end user and an understanding of organization change management needed as a result of IT projects. Experience writing technical documentation. Familiar with Knowledge Management standards and best practices.
-Attend project meetings for IT owned and driven projects requiring communications
-Perform stakeholder analysis with project teams
-Review and provide input to project communication plans
-Review, edit and, as required, author communications targeted for specific audiences and channels (emails, FAQs, surveys, posters, etc.).
-Understands IT projects from the user point of view in terms of communications and organization change management
-Can articulate project purpose, benefits, and end user impacts at the appropriate level of detail for the audience and channel.
-Can adapt writing style to company culture and tone
-Follow IT Communications process and IT and company branding guidelines.
-Develop and document an end-to-end Knowledge Management process and best practices for intake, management, distribution and use of IT information.
-Reinforce KM process to IT project teams on an ongoing basis.
-Intake documents authored by project teams and (1) evaluate for consistency in content, messaging, and branding from both a specific project as well as a holistic point of view, (2) oversee process to ensure documents are named, numbered and stored appropriately, and (3) ensure information is communicated effectively for the audience.
-Document IT policy, Standard Operating Procedures, Work Instructions and Knowledge Articles for ServiceNow and the company Intranet.
-Collaborate with Quality and align with Quality KM framework for controlled documents. Align KM activities with other functions in the organization (Intranet, Quality Systems, Service Management tool).
Knowledge, Education, Skills & Abilities
-2-5 years working in an IT environment with project teams and writing end user communications.
-Understanding of Knowledge Management standards
-Collaborative with strong interpersonal, written and oral communications skills.
-Process and detail oriented
-Collaborative, team player
-Drives projects to completion on time; takes initiative and can work independently
-Strong time management skills. Can work on multiple projects at a time.
-Bachelor’s degree or equivalent experience
-Experience in Life Sciences preferred
-Knowledge of GxP preferred
For immediate consideration, please submit your updated resume to Kelly.Clark@rht.com
- ms project
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