Job description


  • Entry level
  • No Education
  • Salary to negotiate
  • Portland


KCAC Control Operator - Second Shift

Company Name: Kroger General Office
Position Type: Employee
FLSA Status: Non-Exempt
Position Summary:

Monitor and respond to signals from alarm Systems in accordance with policies and code regulations, calling local police and fire Departments to request dispatch and relay pertinent information. Answer incoming calls from company Associates and other Business partners, accurately and completely documenting all actions. The Alarm Center operates 24/7/365 and is responsible for monitoring all facilities including but not limited to grocery Stores, jewelry Stores, office buildings, distribution Centers and manufacturing facilities for intrusion, fire, refrigeration failure and duress alarms and communicating those alarms to the appropriate emergency response entity. Role model and demonstrate the company's core values of respect, honesty, Integrity, diversity, inclusion and Safety of others.
Essential Job Functions:

Provide timely, exemplary Service to all Associates and vendors while Maintaining a calm, professional composure at all times.
Monitor signals from alarm panels and react appropriately by following action Plans.
Accurately and completely document all actions.
Call local police and fire Departments to request dispatch and relay pertinent information.
Run reports and provides them to Internal Customers.
Answer phone calls and assist callers in a variety of situations, including calls regarding emergency situations.
Exercise the skills necessary to Maintain stable Performance in occasional high stress situations.
Must be able to perform the essential functions of this position with or without reasonable accommodation.
Minimum Position Qualifications:

Minimum 18 years of age
Strong communication skills (written and oral)
Ability to effectively present information in one-on-one and small group situations to Customers, clients, and other Associates of the organization
Ability to work weekends on a regular basis
Ability to work overtime on an occasional basis
Ability to work any shift
Ability to sit for long periods of time in a high volume Call Center
Ability to preserve confidentiality of information
Accuracy and attention to detail
Ability to organize and prioritize a variety of tasks/Projects
Proficient with Microsoft office Applications
Previous Call Center experience
Desired Previous Job Experience:

Knowledge of Kroger policies, Procedures and organizational structure
Familiarity with Loss Prevention terms and Processes
Knowledge of Retail Store Operations
40 WPM typing
Previous alarm control experience
Education Level: None
Required Certifications/Licenses: None
Position Type: Full-Time 
Shift(s): [[mfield4]]
 Regions: West

Jobs at Kroger: At Kroger, we hire people who have a passion for helping others and who want to build a relationship with our Customers. No matter what stage of your career, you can build your future at Kroger. We look for people who want more, aspire to be more and work hard to achieve their goals. Our focus on keeping the Customer first is what makes us successful. As the largest traditional grocery chain in the U.S. and one of the world's largest retailers, we employee nearly half a million Associates across 35 states. We offer many opportunities not only in our stores, but in Manufacturing, Logistics, Marketing, Finance, Human Resources, and many other fields.
Company Overview
Kroger Family of Companies employs nearly half a million associates who serve customers in 2,782 retail food stores under a variety of local banner names in 35 states.  Our Family of Companies also operates 2,268 pharmacies, 274 fine jewelry stores, 1,489 supermarket fuel centers and 38 food production plants in the United States.  Kroger is dedicated to our Purpose: to Feed the Human Spirit™ by serving America through food inspiration and uplift and creating #ZeroHungerZeroWaste communities by 2025.  Careers with The Kroger Co. and our family of companies offer competitive wages, flexible schedules, benefits and room for advancement.
 Posting Notes:  OR || Portland || 3800 S.E. 22Nd Ave. || 97202 || Kroger General Office || [[mfield2]] || Call Center || Employee || Non-Exempt || Full-Time || None 

Nearest Major Market: Portland Oregon

About the company

Kroger, one of the world’s largest retailers, employs more than 339,000 associates who serve customers in 2,425 supermarkets and multi-department stores in 31 states under two dozen local banner names including Kroger, City Market, Dillons, Jay C, Food 4 Less, Fred Meyer, Fry's, King Soopers, QFC, Ralphs and Smith's. The company also operates 789 convenience stores, 337 fine jewelry stores, 1,109 supermarket fuel centers and 38 food processing plants in the U.S. Kroger also operates over 80 “The Little Clinic” retail healthcare sites inside select Kroger, King Sooper and Fry’s stores.

Recognized by Forbes as the most generous company in America, Kroger supports hunger relief, breast cancer awareness, the military and their families, and more than 30,000 schools and grassroots organizations in the communities it serves. Kroger contributes food and funds equal to 160 million meals a year through more than 80 Feeding America food bank partners. For more information please visit

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