Job description


  • Entry level
  • No Education
  • Salary to negotiate
  • Whippany


Legal RTB Support Analyst - 90225149
Primary Location:US-New Jersey-Whippany
Job Type:Permanent/Regular
Posting Range:12 Mar 2019 - Ongoing
Legal RTB Support Analyst
Whippany, NJ

Legal Technology is a business transformation department within Operations & Technology. We service thousands of lawyers & list of Legal systems’ users globally, Regulatory relations & engagements, Deal support and advice, Contracts, trading, etc. Our team is predominantly based and operates from Pune and London.

Working as part of the regional Legal Technology Run-the-Bank (RTB) Level 2 support team, this role is responsible for the continuous support and maintenance of the technology Applications used by the global Legal Business.
The role will require working with other support analysts, both in the region & as part of our global team. The ideal candidate we require will possess excellent communication, handling and resolution of various technical issues.

What will you be doing?
•Work with other teams and business stakeholders on incident/change/problem management
•Knowledge management, sharing and retention will be a key function of the role
•Work with Infrastructure Risk & Control and Service Management teams to deliver common initiatives
•Perform incident and problem management activities to provide innovative and tactical solutions to issues
•Off-hours on-call support required on a rotational basis
•Provide input to training plans and develop training materials for RTB training
•Has excellent investigative and analytical skill to improve and fix services and processes
•Able to assess risks and impacts and make logic based decisions to apply changes and improvements 

What we’re looking for:
•Bachelors Degree
•2+ years’ experience working within a support function & ITIL Environment with knowledge of Retail or Investment banking in a Waterfall or Agile SDLC model
•2+ years’ database experience such as Oracle or MS-SQL, with advanced investigation skills for performance issues and database profiling
•2+ years’ experience using Windows based operating system under a DevOps model, with hands-on experience in job scheduling, operating and developing various automation tools such as Nolio or Chef

Skills that will help you in the role:
•ITIL certified
•Knowledge one or more SQL related utilities; exposure to working to different DB client tools such as TOAD
•Aware of Performance tuning concepts such as explain plan, query optimization, table scans etc.
•Exposure to Data Mining and Big Data Analytical tools, such as Hadoop

Where will you be working?
At Barclays, we are proud to be redefining the future of finance and here at Whippany we are defining the future of the workplace and the future of the way we work and live. We are creating a unique community, one of four strategic tech-enabled hubs that will redefine opportunity for everyone who works here. Whatever you do at Whippany, you’ll have every chance to build a world-class career in this world-class environment.

Interested and want to know more about Barclays? Visit for more details.

Our Values
Everything we do is shaped by the five values of Respect, Integrity, Service, Excellence and Stewardship. Our values inform the foundations of our relationships with customers and clients, but they also shape how we measure and reward the performance of our colleagues. Simply put, success is not just about what you achieve, but about how you achieve it.

Our Diversity
We aim to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included and their talents are nurtured, empowering them to contribute fully to our vision and goals.  It is the policy of Barclays to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law.

Our Benefits
Our customers are unique. The same goes for our colleagues. That's why at Barclays we offer a range of benefits, allowing every colleague to choose the best options for their personal circumstances. These include a competitive salary and pension, health care and all the tools, technology and support to help you

About the company

Barclays moves, lends, invests and protects money for 48 million customers and clients worldwide.

We have over 325 years of history and expertise in banking. From our beginnings in Lombard Street, London through to the launch of the world’s first ATM and innovative mobile phone payments services, find out more about our achievements to date.

Barclays is a trading name of Barclays Bank PLC and its subsidiaries. Barclays Bank PLC is registered in England and is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Registered in England. Registered No. 1026167. Registered office: 1 Churchill Place, London E14 5HP.

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