Job description


  • Entry level
  • No Education
  • Salary to negotiate


The Global Commercial Services (GCS) US Large Market Client Group manages strategic corporate payment relationships with clients, including many multi-national organizations and acquires new corporate payments customers with annual sales of $300M+. This Manager, Large Market Client Group is responsible for deepening strategic account relationships and growing the corporate payments spend in a portfolio.   The territory will cover North Texas, Oklahoma, Utah, Arkansas and Missouri.  Candidate should reside in the Dallas / North Texas area.

Job Responsibilities: 

- Serve as payments expert for all corporate payments solutions within portfolio to deliver on the GCS value proposition
- Engage, develop and strongly influence mobilizers across multiple levels within the client’s organization to demonstrate American Express’ differentiated value and achieve profitability objectives
- Attend earnings calls, review annual financial reports, 10-K, and other financial tools to help identify and analyze client growth opportunities
- Interface with various divisions of American Express to develop and implement customized and strategic account plans
- Achieve portfolio growth and retention targets
- Influence and innovate to overcome complex client barriers, resolve escalated issues, and manage internal stakeholders
- Lead development of proposals and pricing for client renewal and expansion, negotiate client contracts, and oversee implementation of solutions
- Use the Challenger Selling Model as a guide to teach clients, problem-solve, and tailor sophisticated commercial card solutions (Corporate Card, Purchasing Card & B2B Solutions)
- Identify portfolio growth opportunities and deliver on plan to achieve, collaborating with internal resources to maximize/expand supplier network and spend growth
- Proactively provide expertise on policies, benchmarking, and recommendations to optimize programs, reduce costs and drive efficiencies for clients
- Identify and develop relationships with decision-makers within client organizations to influence program management and growth

Core Competencies:

Seeking a minimum of 5 years prior strategic relationship management and/or sales experience. Ideal skill set includes the following:

- Influence & persuasion

- Uses appropriate interpersonal styles and communication methods to gain acceptance from clients for a plan or product
- Utilizes innovativeness to overcome complex internal and external client barriers, enabling desired outcomes

- Strategic thinking

- Seeks to understand clients' opinions, positions, and emotions to solve problems and negotiate mutually-beneficial outcomes
- Proactively focuses on results, outcomes, and achievements, anticipating and overcoming obstacles as they arise

- Client enablement

- Uses strong client relationships to establish a positive rapport and together brainstorm new ways to meet client objectives
- Teaches clients to resolve non-strategic issues independently using available resources, including self-service tools

- Financial acumen

- Understands clients' operational and financial factors and uses this knowledge to drive Expansions/ incremental CV growth
- Collects, analyzes, and evaluates client and internal metrics, data, and benchmarks to determine actions and solutions

- Consultative approach

- Uses appropriate questions to help clients clarify their needs and gain understanding of how to best deliver value
- Proactively provides expertise on policies, benchmarking,  and recommendations to reduce costs and drive efficiencies

- Relationship-focus

- Combines a depth of payment expertise with a consultative approach to build clients’ trust and fuel their success
- Responds to appropriate client issues rapidly and effectively and ensure delivery of prompt and expert service to clients 

Individual Qualifications/Requirements:

- Experience managing growth portfolios consisting of clients with $300M+ annual sales revenue

- Experience providing account servicing and management

- Prior knowledge in the strategic sales process of growing an existing client base

- Sell with integrity, in alignment with compliance and internal partner business requirements

- Experience with CRM tools preferred

- Bachelor’s Degree required

- Virtual Office Experience preferred

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

ReqID: 19013039
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Jul 11, 2019, 8:26:08 PM

  • crm
  • relationship

About the company

We’re a company of inclusion—built on service, secured by trust and driven by forward thinking. For more than 160 years, we’ve helped our customers reach their goals. And today, as we continue to transform and lead the way in a digital universe, our goal is to reach more customers than ever—to serve the underserved and bring those in the financial margins into the mainstream.

As one of the world’s largest card issuers and most valued brands, we know the way we do business every day has the power to improve lives. We’re a company composed of individuals who understand and reflect the local communities and larger societies we serve. That’s why we’re focused on giving more customers more tools, more access and more ways to realize their dreams—knowing that those dreams look different in different parts of the world.