- Entry level
- No Education
- Salary to negotiate
- Universal City
Theme Parks – Food and Beverage
Parks & Resorts
This position is responsible for providing the leadership, direction and resources to effectively manage multiple quick food service venues, daily departmental operations and special projects in support of the theme park.
Executes strategic plans to optimize store profits while maintaining quality, cleanliness and Guest Service standards. Consistently drive process improvements and efficiencies to enhance Guest Service and food & beverage operations.
Create and foster a cohesive team while demonstrating organizational, planning, delegation, mentoring and coaching skills.
Partner with Human Resources to continuously train and develop restaurant teams through individual performance planning.
Responsible for performance evaluations, disciplinary recommendations and succession planning.
Responsible for performance development including administering discipline, resolving employee relation’s issues and conducting individual and team meetings.
Accountable for maximizing daily sales and effectively managing costs, labor, inventory and cash control
Ensure compliance with all local, state and federal laws regarding food quality, safety, labor, employment and Union guidelines, as well as Company policies and procedures.
Maintain or exceed weekly budgeted operating results: cost of goods, variable labor, safety, guest service, cleanliness and food quality. Responsible for monitoring performance and making recommendations to maximize current trends.
Communicates on a constant basis with Area Manager regarding restaurant performance and challenges; makes recommendations for improvement when necessary.
Review and analyze restaurant performance results (financial, guest service & safety) daily while identifying and resolving opportunities with management team.
Develop and foster open communication and solid working relationships between business units and company departments.
Takes an active part in recruitment and retention of staff.
Responsible for developing weekly schedules, with a focus on maintaining staffing levels that satisfy budget as well as guest service goals.
Experience: 5+ years quick service management experience while managing a team of 20+employees
Working knowledge of Microsoft Office programs such as Word, Excel, and PowerPoint
Excellent written and verbal communication skills to effectively communicate with all levels of the organization
Ability to work rotating schedules, holidays, weekends and nights
Able to work outdoors in varying weather conditions and walking/traveling to multiple venues throughout the day
Bachelor’s degree in Business Administration (or related field) preferred
Certifications: ServSafe, Los Angeles Food Safety, or equivalent preferred; TIPS certified preferred.
Previous Quick Food service management experience, specifically within the theme park/entertainment industry preferred
A strong passion for delivering the highest quality of guest service.
Strong organizational, planning, delegation, mentoring and coaching skills.
Strong interpersonal and analytical skills
Strong administrative, organizational, problem solving and project management skills. Able to create and deliver presentations and think creatively.
Ability to manage effectively under deadlines
Previous experience with creating and managing budgets
Theme Park Operations knowledge
Experience managing in a union environment
Experience Universal Studios Hollywood ™ - where every day is an opportunity to take action, a chance to have fun. We bring to life the ultimate Hollywood entertainment experience with the world’s largest movie studio and heart-pounding rides, shows and attractions. Here, your individuality helps movie-making magic meet real life thrills to inspire memories that last a lifetime. Therefore, we strive to attract the best talent across a range of positions from hourly guest service to professionals. You are encouraged to bring the passion, energy and creativity that will make a difference to the thousands of families and friends who explore our universe every day. Get ready for an epic adventure at a place where you can be Universally You - Universal Studios Hollywood ™, the
About the company
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