- Entry level
- No Education
- Salary to negotiate
- Colorado Springs
Summary: Responsible for performing patient-oriented procedures under the direction and supervision of a provider to ensure safe and appropriate patient care; assist the provider with minor surgical procedures; perform a broad spectrum of clerical and administrative duties related to the delivery of patient care assistance.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
- Check for patients' arrival status and escort patients from waiting area to exam rooms. Escort patients to ancillary services as needed.
- Assist with the completion of appropriate forms (DMV, disability, etc.).
- Update patient demographic information.
- Answer, direct, and follow up on incoming calls. Call patients as requested by provider.
- Interview patients, measure vital signs (ex. pulse rate, temperature, blood pressure, weight and height), and record information on patients' charts or in Electronic Medical Record (EMR) software.
- Prepare treatment rooms for examination of patients.
- Drape patients with covering and position instruments and equipment.
- Hand instruments and materials to provider as directed.
- Assist provider with procedures (pap smears, laceration repairs, other minor surgical procedures) and may assist with more complex department specific specialty procedures (ie vasectomies, cystoscopies, thoracentesis, sigmoidoscopies, bunionectomies, joint aspirations, lance surgery, photo therapy, visual fields, pachymetry testing, etc.).
- Maintain and clean exam/treatment areas, specimen processing areas, and medical equipment. Transport dirty equipment, perform autoclaving and cold sterilization, and maintain autoclave, cidex, and A-test logs. Clean and stock exam rooms, treatment/procedure rooms, specimen processing areas, and nursing stations.
- Inventory and order medical supplies and materials.
- Operate electrocardiograph (EKG), sigmoidoscopy machine, pulse ox nebulizer, and other equipment to administer routine diagnostic tests or call medical facility or department to schedule patients for tests. Assist providers with procedures as directed.
- Perform various procedures such as ear lavage, ECG, spirometry, injections, peak flows, pulse oximetry, breathing treatments, suture removals, wound dressings, vision/hearing tests, urine pregnancy tests, urine dips, blood glucose testing, and blood hemoglobin (hemocue) testing.
- Document all pertinent information into patients' medical records.
- Give injections or treatments and perform routine laboratory tests.
- Assist in meeting patient's needs and expectations. Triage patient phone calls and answer messages from patients within a reasonable time frame. Screen the content of all messages and processes according to triage protocol, referring emergencies or complicated calls to the provider.
- Accept prescription requests from pharmacies and patients, consulting provider and follow up appropriately.
- Perform medication administration within scope of practice and documents administration of medications and procedures. Ensure proper documentation of medication administration and documentation procedures.
- Insure that provider has initialed all lab results. Follow up on abnormal test results, and schedule further testing as directed by provider. Maintain tickler file system for diagnostic testing results and for patients needing follow-up care.
- Schedule appointments, perform secretarial tasks, and complete insurance forms as needed.
- Serve as a public relations representative for CSHP.
- Participate in department or site emergency drills as directed by management.
- Understand the intricacies of managed care, referral, and pre-certification requirements.
- Share in the maintenance of office machines (fax machine, copier, etc.), assist users, send faxes, make copies, and route incoming materials.
- Consistently present self in a manner that reflects high standards of customer service.
- Maintain appreciation and understanding for confidentiality.
- Participate regularly in skills competency evaluations. Participate regularly in site staff and department meetings.
- Demonstrate and exemplify behavior consistent with DaVita's core values - service excellence, integrity, team, continuous improvement, accountability, fulfillment, fun.
- Maintain knowledge of company policies and procedures, OSHA and other related regulations and guidelines, and ensure department compliance.
- Use, protect, and disclose CSHP patients' protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards.
- Attend and complete all required training and development to include annual compliance training.
- Perform additional duties as needed.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Graduate of an accredited Medical Assistant program; previous experience with referrals and/or pre-certification or clinical office experience required; knowledge of medical terminology required; at least 1 year of previous Medical Assistant work preferred; knowledge of infection control standards and utilization of Personal Protection Equipment (PPE).
Certificates, Licenses, Registrations:
Registered Medical Assistant (RMA) or Certified Medical Assistant (CMA); current CPR certification; and Basic Life Support (BLS) for Healthcare providers.
Basic computer skills and an ability to learn and use CSHP's IDX scheduling and LIS laboratory software.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to read, write, speak and understand English clearly. Ability to write neatly, efficiently, and effectively routine reports, correspondence, and chart notes. Ability to speak effectively before patients or employees of organization. Ability to communicate medical information to non-medically trained people and communicate with people of different social, educational, and cultural backgrounds.
Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations. Ability to calculate dosages accurately.
Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
Other Skills and Abilities:
- Ability to establish and maintain effective working relationships with patients, providers, and staff members.
- Ability to accept responsibility and take initiative to proceed without direct supervision within scope of practice.
- Ability to adapt to a fast-paced environment and multi-task under pressure.
- Ability to demonstrate basic medication administration.
- Excellent customer service skills.
- Strong verbal and written communication skills.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk and sit. The employee must occasionally lift and/or move up to 50 pounds. Requires manual dexterity sufficient to operate standard medical and office equipment.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate. Requires frequent exposure to communicable diseases, toxic substances, bodily fluids, medicinal preparations, and other conditions common to a clinical environment. Work is performed in an office environment, under fluorescent lighting. Involves heavy contact with patients and the public by telephone. Frequent pressure due to multiple calls and inquiries. Temperature may fluctuate.