Job description


  • Entry level
  • No Education
  • Salary to negotiate
  • Oakland


Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 103,000 colleagues serve people in more than 160 countries.     

Responsible for timely review, documentation and filing of Medical Device Reports, including international vigilance reports for the division's products. Accountable for meeting the compliance requirements for Medical Device Reporting regulations including (803).  This includes but is not limited to: the efficient and timely review, documentation and filing of potentially reportable events.

Review medical complaints and potentially reportable events for the purpose of researching and gathering additional information needed to determine MDR and/or Vigilance reportability.

Interact with cross functional teams (e.g. Customer Service, Complaint Evaluations Group and Complaint Investigations Group) to gather appropriate information to determine whether a complaint requires an MDR and/or Vigilance report and/or submit a MDR/Vigilance follow up report.

Document filing decision rationale in the Complaint Handling System.

Filing of all medical events and reportable malfunctions within the required timeframe.

Provide feedback and recommends solutions within the Quality team to promote accurate documentation of the complaint case.

Assist in maintaining the Malfunction Reportability Assessment Matrix (MRAM), including updates to the Reportable Confirmed Malfunction List (RCML).

Perform verification of MDRs/Vigilance reports, including support of data compiled for metrics, risk evaluations and various other activities.

Assure compliance to the division's Medical Event and Quality System procedures.

Interface with management and other functional areas to ensure that Potential Reportable Events (PREs) are obtained in a timely and consistent basis.

The documentation of the work of the Medical Event Analyst is scrutinized by the Regulatory Agencies on a regular basis and compliance is measured by the accuracy and completeness of these documents. Failure to properly evaluate or report complaints could result in observations from regulatory agencies.

Associate Degree or an equivalent combination of education and work experience.  Minimum 2 years working in a quality related role, or equivalent time in clinical laboratory, medical clinic, or nursing experience.


Regulatory Operations     

ADC Diabetes Care        

United States Alameda : 1360-1380 South Loop Road     





Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day)     

Abbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans.     

EEO is the Law link - English:     

EEO is the Law link - Espanol:

  • customer service
  • education
  • spanish

About the company

At Abbott, we're committed to helping you live your best possible life through the power of health. For more than 125 years, we've brought new products and technologies to the world -- in nutrition, diagnostics, medical devices and branded generic pharmaceuticals -- that create more possibilities for more people at all stages of life. Today, 94,000 of us are working to help people live not just longer, but better, in the more than 150 countries we serve.

Connect with us at, on Facebook at and, on Instagram @AbbottGlobal, and on Twitter @AbbottNews and @AbbottGlobal.

We invite you to explore opportunities at Abbott, to see if your talents and career aspirations may fit with our openings. An equal opportunity employer, Abbott welcomes and encourages diversity in our workforce.