Job description


  • Entry level
  • No Education
  • Salary to negotiate
  • Sandpoint US


DEPARTMENT: Bonner General Orthopedics

STATUS: Full-time, 80 hrs per pay period

SHIFT: M-F, 8:30am-5pm

POSITION SUMMARY: This position performs the general clerical functions in a medical office facility.


- Reception of patients and visitors with an emphasis on positive customer service
- Accepts patients in order of appointments, except STAT cases
- Responsible for scheduling, telephone reception, filing and basic clerical support for patient charts
- Assists patient in understanding insurance benefits, explains policies regarding deposits, billing and credit
- Accepts payments and advises patients on payment of account
- Performs clerical duties accurately and timely
- Performs basic bookkeeping tasks for banking, including deposits
- May be responsible for ordering supplies and maintaining an adequate inventory
- Must demonstrate ability to tactfully handle difficult situations with patient, families and physicians; excellent problem solving and critical thinking skills
- Must portray a positive, courteous and professional manner to patients, families, visitors, co-workers and physicians
- Ability to remain calm and professional and focused on performing multiple tasks with many interruptions in a high stress, fast-paced environment
- Ability to remain calm in emergency situations and have ability to work well in a high stressed, fast-paced environment
- Must demonstrate safe and efficient use of all departmental equipment
- Must be willing to perform other duties as needed and take initiative in new tasks
- Must be punctual and in regular attendance
- Must be flexible with the willingness to work different shifts, rotations and call-in
- Maintains strict confidentiality regarding knowledge of all patient information (HIPAA), confidential staff and hospital business
- Responsible for establishing and maintaining healthy interpersonal relationships with all staff members

EDUCATION: High school diploma or equivalent

EXPERIENCE: Minimum two year clerical/medical office experience preferred

SKILLS: Accurate typing of 45 wpm, basic computer literacy, ability to effectively learn new software programs required, ten-key by touch, medical terminology, ability to read, write legibly and speak clearly using the English language

PHYSICAL DEMANDS: Physical Demands of position are listed in job description

SUPERVISED BY: Practice Manager

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