Job description


  • Entry level
  • No Education
  • Salary to negotiate
  • Port Arthur


Our Job Opening:

We are searching for aMember Services Representativeto join our team! As a member of our staff, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests, ensuring an exceptional “Judgement Free” member experience!

Some of your responsibilities will include:

- Customer Service/Front Desk Activities:
- Greet members and guests, providing exceptional customer service and doing your best to make members feel comfortable and welcomed!
- Answer phones in a friendly manner and assist callers with a variety of questions.
- Check members in, tour and sign up new members, log amenities and communicate updates and events to members and guests.
- Respond to member questions and concerns in a timely and professional manner.
- Conduct beverage or merchandise purchases on the point of sale system.

- Member Accounts:
- Utilize POS system to assist with new membership cards, change of address and billing or payment questions.

- Club Cleanliness and Maintenance:
- Go above and beyond to keep the front desk area and lobby clean and orderly.
- Regular facility cleaning and upkeep such as mopping up spills under equipment, trash removal, cleaning windows and mirrors, and re-racking weights.
- Regular cleaning of all exercise equipment and tanning beds.
- Regular restroom and wet area cleaning and stocking.


- 6-12 months of Customer Service experience is preferred.
- High school diploma/GED equivalent required.
- Must be 18 years of age or older.
- Basic computer proficiency with an eye for accuracy.
- Punctuality and reliability is a must.
- Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.

Physical Demands/Requirements:

- Continual standing and walking during shift.
- Continual talking in person or on the phone during shift.
- Must be able to lift up to 75 lbs.
- Will occasionally encounter toxic chemicals during shift.

Why you should join Planet Fitness!

- Contribute to changing people’s lives every day by helping us create a healthier Planet!
- Work hard and play hard with an amazing group of talented, dynamic professionals!
- Free Black Card Membership.

About the company


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