- Entry level
- No Education
- Salary $29,580.00 - $37,752.00 gross per year
*Please refer to the appropriate Bargaining
Unit Memorandum of Understanding for potential future salary increases*
Please visit http://www.co.shasta.ca.us/index/support_index/personnel/MOUs.aspx
CURRENT VACANCY IS IN THE REGIONAL SERVICES BRANCH
OF THE HEALTH AND HUMAN SERVICES AGENCY
ORAL EXAM IS TENTATIVELY SCHEDULED FOR DECEMBER 2019
SEE "SPECIAL REQUIREMENT" SECTION REGARDING POSSESSION
OF A VALID DRIVER'S LICENSE
RESPONSES TO SUPPLEMENTAL QUESTIONS REQUIRED
SKILLS OR EXPERIENCES LISTED UNDER THE IDEAL CANDIDATE
STATEMENT MAY ALSO BE USED TO SCREEN APPLICATIONS
FINAL FILING DATE: NOVEMBER 17, 2019 AT 5:00 PM
ABOUT THE POSITION
Under limited supervision, the Office Assistant III performs highly responsible, specialized, and technical office support activities; explains rules, policies, and operations related to department records, programs, and services; may serve as a lead-worker and provide training and work assignments to a group of office support staff; may conduct initial application screening interview and initiate cases through automated systems; and performs related work as required.
The Office Assistant III is the advanced journey level in the Office Assistant series. Incumbents either act as lead-worker to a group of office support staff, perform applicant screening in addition to other primary responsibilities, or exercise a detailed subject matter knowledge of a specific and complex program area or specialized record keeping system.
EXAMPLES OF ESSENTIAL DUTIES
Duties may include, but are not limited to the following: As lead-worker, instructs employees in the interpretation and application of laws, regulations, policies, and procedures related to the department's programs and automated systems; prioritizes and manages workload distribution; acts as technical resource on more difficult problems or specialized issues; monitors quality and timeliness of unit work; identifies and provides individual instruction to co-workers for work deficiencies; provides feedback to supervisor as requested; assists the public in person or by phone; answers inquiries related to department services, programs, and operations; obtains information, resolves discrepancies or errors, disperses relevant information, or refers client to the appropriate personnel or location; explains the proper use of forms and documents; produces notices, reports, letters, legal documents, fiscal, or statistical information; processes, maintains, and prepares forms, records, reports, and control logs; maintains department files; researches and assembles information; verifies that information or data is complete, accurate, and consistent; identify and correct deletions or errors; updates and deletes information; operates automated systems, which involves interpretation of requirements and assisting in the layout and formatting of fields, screens, and report formats utilized in database, spreadsheet, or word processing software; produces statistical, data processing, and production related reports; may perform the initial applicant screening function and initiate case through an automated system; performs related duties as assigned.
Any combination of education and experience sufficient to directly demonstrate possession and application of the following:
Knowledge of: Modern office practices, and department specific methods, procedures, policies and regulations; programs, goals, and purpose of the assigned department; English grammar, vocabulary, spelling, and punctuation; business letter writing; lead-work and staff development techniques and practices; computer terminology and computer keyboard arrangement; common word processing, spreadsheet, and database software packages.
Ability to: Answer a variety of questions related to department programs and processes; exercise sound judgment when initiating processes, actions, and alternatives within established procedures and regulations; interpret and explain procedures to others; provide verbal and written instruction to others; exercise sound judgment when prioritizing, organizing, assigning, and monitoring workload; learn the basic principles of the automated system; apply the rules, regulations, policies, and procedures pertaining to initial application for the assigned departments services; apply appropriate questioning content and techniques for interviewing applicants; enter data accurately into automated system; locate, identify, and correct inaccurate or incomplete information; answer a variety of questions related to department programs and the application process; communicate effectively verbally and in writing with individuals from diverse socio-economic and cultural backgrounds; lead and train subordinate employees effectively; establish and maintain effective working relationships; follow written and oral directions and instructions.
These standards are typically attained with two (2) years of full-time experience performing general office support duties in an office environment, including one (1) year at the journey level.
The ideal candidate will have the ability to provide clear and effective written and verbal communication with the public and with staff. They will be able to interreact and communicate with all types of people from the local homeless to directors. The ideal candidate must be able to spot errors and problem solve with the ability to think and act independently. Additionally, the candidate will have one or more years of experience with creating, reviewing, and editing written documents; giving performance feedback and tracking processes through Excel spreadsheets. The ideal candidate will have five or more years of recent experience providing clerical support in an office environment; working as part of an office support team; be proficient in Microsoft Excel, Word, and Outlook software. Experience with payroll software is a plus. A valid California Driver's license and meeting County insurability requirements is required.
- Some positions may require the ability to type at a net corrected speed of 45 words per minute.
- Some positions may require possession of special language and culture skills as a bona fide qualifications standard. In these cases, candidates must demonstrate that they possess the required skills.
- Some positions in this classification may require possession of a valid California driver's license. Employees who drive on County business to carry out job-related duties must possess a valid California driver's license for the class of vehicle driven and meet automobile insurability requirements of the County. Eligibility for employment for those who do not meet this requirement due to disability will be reviewed on a case-by-case basis by the appointing authority.
Responses to the following must be submitted with a completed application.
- Within the last two years, have you had clerical support experience at a journey level? Yes ___ No ___
- Ifyes to #1,list your experience. In your response, include the name of the employer(s), dates worked, and position held. If no, enter 'n/a'.
- Please identify any computer software programs with which you are familiar (i.e. word processing, spreadsheets, databases, applicant tracking systems, payroll, etc.) and describe your level of proficiency with each of the applications you list, e.g. fair, proficient or expert. Please be specific. If none, enter 'n/a'.
- Are you able to drive and be insured under the County insurability requirements as part of your job duties? Yes ___ No ___
PHYSICAL DEMANDS AND WORK ENVIRONMENT
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; and talk or hear. The employee frequently is required to reach with hands and arms. The employee is occasionally required to stand; walk; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to ten (10) pounds.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is occasionally exposed to outside weather conditions. The noise level in the work environment is usually moderate.
- All new employees are required to have their paycheck directly deposited to a bank account.
- Some positions may require a valid California driver's license and acceptable driving record according to County policy.
- Reasonable accommodations may be made for those persons who are disabled under the Americans with Disabilities Act to perform the essential functions of the position.
- As part of the selection process, all individuals provided with a preliminary offer of employment with Shasta County will be subject to a background investigation, including a criminal history check (primarily completed through the taking of fingerprints). An image of your fingerprints will be captured and sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history, if any, will be evaluated along with the other information received in connection with your application. Except as otherwise required by law, a criminal conviction will not necessarily disqua