Job description


  • Entry level
  • No Education
  • Salary to negotiate
  • Bellevue


Are you interested in defining the future operating model for Amazon’s global delivery operations and creating a world-class experience for our customers, associates, and driver partners?

AMZL delivery operations are on pace to become one of the largest parcel carriers in the world. Robust process that fully leverages delivery station and driver capacities are critical to accomplishing that scale while delivering a world-class customer experience. The AMZL WW Benchmarking team leads defining, implementing, measuring and improving standard work processes that will drive customer experience and performance improvement within our delivery station network. We are accountable for influencing business-critical decisions that enable scale and deliver consistent, industry leading, performance within our AMZL Operations. We will raise the bar on customer experience while lowering costs and supporting our rapid growth.

AMZL is looking for high-judgment individuals to join the global Audit & Compliance Team as an Program Manager - Audit, to evaluate the compliance standards of Delivery Stations and ensure that they are following WW best practices for safety, quality, associate engagement and productivity.

The underlying mission of this team is to have operators want to prioritize SW compliance. Current compliance levels vary across the network, with an average of 82% in NA and 89% in EU and ‘not applicable’ responses at 7% and 13% respectively.

To be successful in this role you will need to be an influencer capable of working effectively with senior leadership across multiple organizations and geographies. You will also need to be a self-starter, communicator, and problem solver with strong analytical skills.

Regional travel requirement for this role will be approximately 75%.

This role is regional and will be based out of the Northwest.

· Bachelor’s Degree in a Science-based subject (or higher e.g. MBA) and/or Amazon operations experience with demonstrated results
· 5 - 6 years + management experience in either Consulting, Manufacturing, Production, Transportation or Supply Chain
· Experience of complex operational, process, and performance improvement projects
· Experience across the full project lifecycle – analysis and design as well as implementation
· Excellent verbal and written communication skills

  • ms project

About the company

Amazon strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon continues to grow and evolve as a world-class e-commerce platform.

Founded by Jeff Bezos, the website started in 1995 as a place to buy books because of the unique customer experience the Web could offer book lovers. Bezos believed that only the Internet could offer customers the convenience of browsing a selection of millions of book titles in a single sitting. During the first 30 days of business, Amazon fulfilled orders for customers in 50 states and 45 countries - all shipped from his Seattle-area garage.

Amazon's evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA. The world's brightest technology minds come to to research and develop technology that improves the lives of shoppers and sellers around the world.