Job description


  • Entry level
  • No Education
  • Salary to negotiate
  • West Islip


Operations Excellence Manager
Job Description
Purpose of role:  To identify and deliver projects and service/cost initiatives across Primarks End to End Supply chain to support the delivery of the Primark growth agenda (Primark 2020). Collaborating with Operations and development teams to help define and deliver the Supply Chain road map.
Reports to: Operations & Systems Excellence Manager 
Location: Islip distribution centre, Northamptonshire, NN14 3JW (Extensive travel
Key Responsibilities:                                                                                                                                                                 
Through robust data analysis of key operational and cost metrics, identify opportunities for innovation and work with all operation teams to quantify the value of the opportunity
Implementation of  change projects from conception through to delivery exploiting new ways of working/technology to deliver step change improvements
Work with the Heads of and 3rd Party Partners to identify and deliver step change improvements across all aspects of the End to End Supply Chain (Manufacturer to Store, and reverse logistics)
Manage the initiative ‘pipeline’ to ensure activities are co-ordinated, prioritised and  managed across the Primark Network
Drive a culture of Operations Excellence across the Supply Chain network
Manage a forward pipeline of opportunities, prioritising by importance and value
Partner with the Supply Chain Development function to influence the development of the standard operating model i.e. Automation of processes
Report on progress to plan, liaising with the commercial team, heads of, 3PL’s to validate reported benefits
Keep up to date industry tends to identify further opportunity
Responsibility to ensure all improvements take into account  issues relating to Health & Safety and the Environment                                                                                                                               
Identify areas of cost/service inefficiencies within current processes and driving through the change necessary to ensure that these are eliminated
Develop Strong  relationships and monitor Internal Customer satisfaction by gaining regular feed back   
Improve the speed and effectiveness of new initiatives through adopting a ‘fail fast methodology’                              
Support delivery of operational consistency across the Supply chain through both process and technology         
Gain “buy in” of key stakeholders through collaboration and effective engagement            
Work with business and broader Ops and Systems Excellence team to ensure initiatives are appropriately prioritised and supported
Champion Continuous Improvement and Operations Excellence throughout the Supply Chain through fast pace delivery of improvement/step change initiatives

Essential knowledge, skills and experience:
Educated to university degree level or equivalent professional Logistics Qualification            
Minimum  5+ years in a Supply Chain/ Logistics function
Strong proven track record of working within volume Supply Chain (ideally Retail & Fast Fashion) in an international business
Excellent interpersonal skills and the ability to develop strong working relationships at all management levels 
Ability to communicate clearly and concisely and articulate concepts in an understandable way.
Strong analytical skills with the ability to handle large data sets and draw conclusions 
Motivated self-starter with the ability to initiate relevant projects and analysis 
Strong team player who is confident and personable 
Ability to work under pressure and prioritise tasks effectively 
Insightful, accurate and timely management reporting 
Experience of full project life cycle from idea generation, through business case to implementation and benefit

About the company

Adored by fashion fans and value seekers alike Primark is widely established as the destination store for keeping up with the latest looks without breaking the bank. We offer a diverse range of products, stocking everything from baby and kids, to womens, mens, home ware, accessories, beauty products and confectionery.

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