- Entry level
- No Education
- Salary $18,000.00 - $30,000.00 unpaid work
Bachelor's degree in a related field or equivalent practical experience.
5 years of experience in operations.
Experience structuring and executing complex operational initiatives. Experience using data to guide effective decision-making.
Experience with Google products and types of online abuse.
Track record of working collaboratively with both team members and executives.
Ability to remain clam under pressure and function well in high-pressure situations and smoothly take the lead if necessary and maintaining a sense of humor and positive attitude.
Ability to influence diverse audiences while demonstrating maturity and objectiveness.
Excellent problem-solving and analytical skills. Excellent verbal and written, interpersonal, presentation, and communication skills.
About the job
Trust & Safety team members are tasked with identifying and taking on the biggest problems that challenge the safety and integrity of our products. They use technical know-how, excellent problem-solving skills, user insights, and proactive communication to protect users and our partners from abuse across Google products like Search, Maps, Gmail, and Google Ads. On this team, you're a big-picture thinker and strategic team-player with a passion for doing what’s right. You work globally and cross-functionally with Google engineers and product managers to identify and fight abuse and fraud cases at Google speed - with urgency. And you take pride in knowing that every day you are working hard to promote trust in Google and ensuring the highest levels of user safety.
As an Operations Lead within Trust and Safety’s Strategy and Operations team, you will ensure that Trust and Safety (T&S) runs like a well-oiled machine, driving projects like business reviews and organization-wide townhalls, our Noogler orientation program, our staffing efforts, our location strategy, team skill development, as well as identifying meaningful initiatives to improve T&S culture. You’ll lead many important T&S workstreams in collaboration with partners across Staffing, Finance, Real Estate Services, and Communications. Additionally, you will be comfortable collaborating with peers and presenting to executive-level audiences as you drive complex processes with excellent attention-to-detail.
At Google we work hard to earn our users’ trust every day. Trust & Safety is Google’s team of abuse fighting and user trust experts working daily to make the internet a safer place. We partner with teams across Google to deliver bold solutions in abuse areas such as malware, spam and account hijacking. A diverse team of Analysts, Policy Specialists, Engineers, and Program Managers, we work to reduce risk and fight abuse across all of Google’s products, protecting our users, advertisers, and publishers across the globe in over 40 languages.
Collaborate with cross-functional stakeholders on tracking objectives and key results (OKRs), location strategy, staffing and hiring, cultural initiatives, and other operational projects.
Manage communications and oversee milestones and timelines for T&S team processes.
Proactively identify and drive ad hoc operational projects that improve the efficiency and effectiveness of T&S work.
About the company
Google is not a conventional company, and we don't intend to become one. True, we share attributes with the world's most successful organizations - a focus on innovation and smart business practices comes to mind - but even as we continue to grow, we're committed to retaining a small-company feel. At Google, we know that every employee has something important to say, and that every employee is integral to our success.
We provide individually-tailored compensation packages that can be comprised of competitive salary, bonus, and equity components, along with the opportunity to earn further financial bonuses and rewards. Googlers thrive in small, focused teams and high-energy environments, believe in the ability of technology to change the world, and are as passionate