Job description


  • Entry level
  • No Education
  • Salary to negotiate
  • Irvine


Johnson & Johnson’s Cardiovascular & Specialty Solutions (CSS) Group within Medical Devices is recruiting for a Part Time Clinical Account Specialist, for Biosense Webster located in the Inland Empire, CA area.  The CSS Group consists of six diverse businesses including Acclarent, Advanced Sterilization Products (ASP), Biosense Webster (BWI), Codman Neuro, Mentor, and Sterilmed. The CSS Group serves a diverse base of customers in Ear, Nose and Throat (ENT), Infection Prevention, Cardiovascular and Electrophysiology (EP), Neurovascular and Neurosurgery, Surgical and Non-Surgical Aesthetics, and Reprocessing.

Biosense Webster is the global leader in the science of diagnosing and treating heart rhythm disorders and one of the fastest-growing businesses within Johnson & Johnson. Learn more at Biosense Webster -  
The Part Time Clinical Account Specialist (CAS) will provide expert clinical product and technical assistance and training to physicians and EP Lab Staff on the effective use of BWI’s systems and catheter equipment (e.g., The CARTO® System and associated software modules and RF generator) during case procedures within an assigned geography, and in a manner that leads to meeting and exceeding business goals. 
Educate customers on all BWI products to optimize effective usage by providing technical and clinical information and in-service trainings.
Collaborates with peers to share best practices to increase value for customers.  
Use consultative selling techniques to identify potential sales opportunities within the account.
Creates awareness of BWI solutions and facilitates Territory Sales Manager (TM) contact with the key decision makers to drive incremental business. 
Maximize customer case support capability through proper planning and scheduling techniques. 
Drive collaboration and maintain consistent, open lines of communication across the assigned responsibilities with the local team/Pod (i.e. TM and other CAS), as well as the support team (i.e. Ultrasound CAS, FSE, RBD) and other internal and external partners. 
Develop and share best practices with US Field Sales and Service colleagues and internal partners. 
Develop and grow mutually beneficial customer relationships within and beyond the EP lab, including, but not limited to physicians, nurses and technicians, clinical and hospital administrators and staff.
Stay current on company products instructions for use (IFU), best practices and technical troubleshooting, as well as relevant scientific clinical literature and new product information. 
Prioritize and appropriately respond to requests in a high-stress environment. 
Maintain composure and problem solving focus during stressful interactions. 
Engage in diagnostic dialogue with multiple internal and external business partners and stakeholders, and formulate solutions based on dialogue and input gained during session. 
Provide mentoring for new BWI commercial team members as requested. 
Respond daily to requests by email and voicemail from customers, practitioners and partners.
Additional duties include performing administrative work, including managing account documentation, compliance training requirements, expense reporting, and Company system input.
Maintaining Safe Fleet standards according to Company guidelines. 
Responsible for communicating business related issues or opportunities to next management level. 
Responsible for ensuring subordinates follow all Company guidelines related to Health, Safety and Environmental practices and that all resources needed to do so are available and in good condition. 
Responsible for ensuring personal and Company compliance with all Federal, State, local and Company regulations, policies, and procedures. 
Performs other duties assigned as needed.

A minimum of a Bachelor’s degree, or 4 years of relevant professional work/military experience
A minimum of 2 years of clinical or technical work experience in a patient care or hospital environment, or completion of the Company’s ACAS program
A valid Driver’s License
Will be required to maintain advanced clinical knowledge of cardiac ablation and cardio imaging, technical knowledge of EP technology, advancements, and the business landscape.  
Maintain clinical knowledge of healthcare industry, disease states, and therapeutic and institutional trends.  
The ability to travel related to this role is

About the company

If you’re thinking about taking your career to a place where you can be seen for the talent you bring to your work, where you’ll have a chance to be the driver of your own career, and where others share your passion for caring and success, then we invite you to explore Johnson & Johnson. BE VITAL in your career and make a unique mark. Join the approximately 129,000 men and women who work within our companies and touch the lives of more than a billion people around the world every day.

Companies in this sector

Hives where you can find this job offer

  • Sales


    ~10 bees · ~10 buzzes