Job description

Requirements

  • Entry level
  • No Education
  • Salary to negotiate
  • MORRISVILLE, UNITED STATES

Description

COMPANY DESCRIPTION

Ubisoft is composed of over 14,000 talented people located in 5 continents across the globe. With more than 80% of our teams dedicated to creation, Ubisoft is the biggest in-house creative force in the industry.  
The company’s 40+ different creative studios work hand-in-hand each day to deliver rich and innovative gaming experiences that reflect the creativity and diversity of their teams. Transporting players to unique worlds with Iconic brands such as, Assassin's Creed®, Tom Clancy's Rainbow Six Siege®, Tom Clancy's The Division®, For Honor®, Rabbids®, Rayman®, Watch Dogs®, Far Cry®, The Crew®, Just Dance® and more.
“Our aim is to create positive gaming experiences that will stay with the player long after they put down their gamepad. We're convinced that gaming offers real-life benefits.”
Yves Guillemot
Ubisoft Co-Founder & CEO
JOB DESCRIPTION

Ubisoft Support Representatives provide friendly, personable, professional, and well-written support to customers and players including but not limited to technical, payment, and account support in an in-bound web ticket and chat only environment. Ubisoft support representatives are experts in internal troubleshooting procedures and practices and are able to communicate these with full confidence while supporting Ubisoft’s mission of “Player First”.
Pay Rate: $12.00 hourly 
Status: Part Time, Contract 
Core Hours: Flexibility needed, weekend availability (Sat & Sun) required
Shifts:
Shift 1:  10 AM- 5 PM
Shift 2:  5 PM- 12 AM
Shift 3:  7 PM- 2 AM
*Please note which shift(s) you are available for in your cover letter or note to the hiring manager*
Location: The Morrisville Customer Relationship Center is home to many integral administrative and support teams. Located just minutes from the Harrison Square shopping plaza, the office boasts a friendly collaborative and casual atmosphere. With the exception of a select number of team members, all positions are located in-office. 
Qualifications
6+ months in-bound contact center experience or 1+ years retail/customer service experience, preference for web-based chat environment 
Ability to sit for extended periods of time
Availability to work a flexible schedule (varying days and hours)
Required Knowledge
Ability to write clearly and accurately following conventional rules for grammar, mechanics, and spelling. 
Proficient use of PC including but not limited to, use of dual monitors and demonstrated typing efficiency and accuracy. 
Rudimentary knowledge of computer systems and gaming platforms
General Duties
Follow established protocols to resolve account, technical, and payment, related issues to the player’s satisfaction meeting all deadlines assigned, ensuring that support is consistent across all teams. 
Participate enthusiastically in training and development activates when requested to further improve the overall knowledge of the CRC. 
Provide informed support to players by staying up to date on game information, latest patch information, and industry related news which impacts support. 
Personal Skills Required
Display reliable attendance and punctuality, meeting the attendance policies in place, In order to ensure complete coverage of all channels. 
Accepts, provides, and implements, feedback in a professional and courteous manner in order to improve personal performance and the performance of the CRC.   
Demonstrates Self-directed focus and provides an outstanding support experience to players by self-imposing high standards for success in alignment with established standards.  
Builds relationships with coworkers and customers by accepting and welcoming diversity of knowledge, capabilities, insights, and backgrounds. Working effectively with individuals of contrasting or variant backgrounds.  
ADDITIONAL INFORMATION

All your information will be kept confidential according to EEO guidelines.

About the company

Ubisoft is a leading creator, publisher and distributor of interactive entertainment and services, with a rich portfolio of world-renowned brands. The teams throughout Ubisoft's worldwide network of studios and business offices are committed to delivering original and memorable gaming experiences across all popular platforms.

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