Job description


  • Entry level
  • No Education
  • Salary to negotiate
  • Santa Rosa


- Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors

- Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned

- Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone

- Meet and greet customers in a friendly and timely manner

- Provide directions and general assistance

- Assist to assess condition of rental upon return

- Process returns, check-ins and exit kiosk transactions

- Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed

- Understand and communicate rental terms and conditions, vehicle features and other services 

- Sell optional protection products, upgrades, fuel options and other additional equipment

- Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance 

- Clean vehicle interior and exterior by hand or by operating washing equipment when needed

- Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing

- Perform miscellaneous and backup duties job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans

  • accounting
  • billing
  • customer service

About the company

We’re here to take your talents to new heights.
Just what is it that you’re looking for from your career? Whether it’s constant growth and development, meaningful work, opportunities for promotion or just colleagues you can have fun with along the way, one thing is for certain; you’ll find it all (and much more) here at Enterprise Holdings. All you need to do is bring your personality, enthusiasm, talent and team spirit along for the ride, and we’ll help with the rest. After all, we are the experts in helping people get to where they want to be.