Job description


  • Entry level
  • No Education
  • Salary $18,000.00 - $30,000.00 unpaid work
  • Spring


Who You’ll Work With

You will be working with a highly empowered collaborative On-Boarding and Partner Success team that acts as the interface between Cisco’s various internal departments and our Partners during the life cycle of their experience as a Cisco Customer. You will also play a key role in managing relationships with our Partners to ensure that their needs are heard, understood and addressed appropriately.

What You’ll Do
We need a meticulous and driven customer advocate whose attention to detail ensures that the On-Boarding tasks are accurate and completed within the project plan timelines. Also, the ability to shift from On-Boarding to Partner Success Manager (PSM) seamlessly is crucial to providing an outstanding experience for our Partners.  
The accurately executed On-boarding tasks will ensure that the BroadCloud PaaS and HCS Products are rolled out in an organized matter to reduce the possibility of unexpected feature and/or services issues thus making for a positive reseller experience.  
The PSM will be responsible for ensuring Partner success in delivering BroadCloud PaaS and HCS Cloud Services to its customers. The PSM will work directly with our Partners to be the trusted consultant and coordinate with Cisco Product, Engineering, and Operations teams to facilitate delivery of BroadCloud PaaS and HCS Cloud services.
Specific Duties Include the following:

Review and explain the necessary steps and information required to guide the Partner through the Partner Peering and OnBoarding process’

Work with product management, developers, and testing staff to analyze requirements and user stories

The building of the PaaS platform, verification of platform functionality and delivery of a fully functional PaaS platform to our Partners

Provide workshops on the different tools available to the Partner

Build relationships with Partners to help with peering and customer onboarding activities – joint planning, action item follow up

Primary interaction with BroadCloud PaaS/HCS-G Architects, Service Engineering, Cloud Services, and leadership to ensure technical aspects of the projects is executed as planned

Responsible for Partner adherence to BroadCloud PaaS and HCS-G Partner Governance as defined in the BroadCloud PaaS and HCS-G Service Description documents

Understand PaaS and HCS-G architecture and deployment to be able to provide appropriate guidance to Partners integrating with BroadCloud PaaS or HCS-G

Understand BroadCloud PaaS and HCS-G product features available for partner consumption and has the ability to provide technical consulting and support for our suite of services

Handle technical discussions on how features are deployed in HCS-G compared to commercial deployment due to FedRAMP rules and restrictions

Manage Non-Standard/customized inquiries/asks and work with Product Management to prioritize new product requests

Align with Product Management on HCS-G roadmap and product backlog items

Align with Product Management on HCS-G offers, pipeline, and HCS-G orders

Communication of status of onboarding projects to Cisco BroadCloud PaaS and HCS-G Leadership

Regular interactions on project execution with partner contacts

Help Operations team to stay focused on customer onboarding tasks and utilize their expertise on a need basis

Help identify risks for partners who strive to achieve their overall goal to deliver Cisco Cloud services to their customers.

Sound organizational and planning skills, with solid attention to detail - must maintain a regular, detailed and well-documented dialogue with partners

Status reporting, customer meetings, progress monitoring/tracking, resource assignment, etc.

Respond to technical, non-service impacting, inquiries

Able to work independently, self-directed and solutions-oriented

Effective communication skills and excellent interpersonal skills

Excellent Written and verbal communication, listening, negotiation and presentation skills

Demonstrated technical knowledge and consultative skills

Strong attention to detail in regards to client communication, planning, and documentation

Ability to understand complex technical and selling situations and the ability to answer questions or engage the right resource

Strong Customer presence. Ability to gain and maintain customer’s trust quickly

Who You Are
We are looking for an Engineer

About the company

At Cisco, transforming the way people work, live, play and learn also includes being a great place to work. For 17 years, we’ve been named a Fortune 100 Best Place to Work, one of a handful of companies included on the list since its inception. And, we are among 25 companies acknowledged as a world’s best multinational workplace.

We’re proud of this recognition because it means, at Cisco, you will enjoy working flexibly, using our own market-leading collaboration technology to drive innovation; taking advantage of numerous health and wellness resources; pursuing exciting career opportunities, and participating in programs to help your local communities or fulfill philanthropic interests. And, you’ll be doing all of this while being part of a global team that is making a positive difference in the world.

Learn why Cisco is a great place to work and what we offer you.

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