- Entry level
- No Education
- Salary to negotiate
: To improve the health and wellbeing of our communities. BASIC FUNCTIONS: The Registrar performs a variety of duties including reception, registration and switchboard functions. Answers switchboard; takes and relays messages; determines and transfers calls to appropriate hospital departments and individuals; follows established telephone procedure in the case of a fire alarm of other emergencies; pages physicians or staff as required; transmits announcements on the overhead paging system as required. Documents Outpatient and Emergency Admissions through patient/guarantor interviews by inputting data in the computer; receives visitors and directs them appropriately; explains hospital policies, financial responsibilities and patient rights. Handles all routine patient inquiries related to the registration process. Insures all necessary demographics and financial data is obtained, and accurately documented into the MediTech system. Identifies appropriate pay or source for routing of revenue generated during the patient stay. Performs a variety of tasks and other duties as assigned.
Education: Graduation from an accredited high school or equivalent.
Experience: Working experience in a multi-patient reception role preferred. Experience dealing with the public, operating a switchboard console, performing registration functions, using computers, computerized admission/discharge/transfer systems is preferred. Training in Medical Terminology preferred.
KNOWLEDGE, SKILLS AND ABILITIES: Must have excellent communication, interpersonal, public relation, conflict resolution and organizational skills. Must possess the ability to maintain confidentiality; to work under pressure in a high stress environment and remain flexible with changing demands; to make sound judgments based on established standards, procedures and policies, and to thrive in an ambiguous changing environment. Ability to build and maintain effective working relationships with coworkers, patients and guests. Ability to communicate in English both verbally and in writing. Ability to work with accuracy; strong attention to detail required. Ability to follow written and verbal instructions. Must have strong multi-tasking, and problem solving skills. Must be proficient within six (6) months of hire in ECI, Kronos, Instamed, Meditech, Experian/SSI, Galactica, Medicaid Portal, Allscripts ED, and Allscripts PM.
PHYSICAL REQUIREMENTS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally required to stand, walk, sit, use the hands to finger, handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. Must be able to lift and/or carry up to 25 pounds and be able to push/pull 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.
WORKING CONDITIONS: While performing the duties of this job, the employee is exposed to weather conditions prevalent at the time. There may be repetitive motions of the wrists and hands, extended periods of stationary activity and other conditions common to a clerical position. The noise level in the work environment is usually low to moderate. May be exposed to communicable diseases.
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