Job description


  • Entry level
  • No Education
  • Salary to negotiate
  • Columbus


Patient Assistance Liaison - Columbus/Dayton


United States of America

Job ID: 201904-113243

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The Position

Patient Assistance Liaison - Columbus/Dayton

Rigorous and groundbreaking science has always been at the core of what we do at Genentech. Our R&D activities are focused on applying excellent science to discover and develop potential new medicines with the goal of becoming first-in-class or best-in-class therapeutics.

Genentech has numerous molecules in Phase I, II and III clinical trials in neuroscience disease areas including but not limited to Spinal Muscular Atrophy (SMA), Huntington’s Disease (HD), Alzheimer's and Autism.  Additional information on Genentech’s neuroscience pipeline can be found here -

Rare Diseases are common in neurology and due to the prevalence of neurological symptoms in rare diseases- of the estimated 7,000 known rare diseases that lead to significant morbidity and mortality in 25 million people in the United States, a third are thought to include a neurological component.

People with neurological rare diseases often wait for a long time for a correct diagnosis and treatment.  Although a limited number of orphan drugs are approved for neurological conditions, many orphan drugs are in development.  People living with a neurological rare disease and their caregivers are highly engaged in their treatment and with their communities via local advocacy chapters where they often attend meetings and events along with the HCPs. Our marketing team is working closely with our legal and compliance partners to ensure we are prepared to support our customers while engaging compliantly and consistent with our values. As we embark on this journey, we are seeking to build strong, customer-focused teams who will represent Genentech with integrity.

The Patient Assistance Liaison is a newly created position responsible for advocacy relations, educating patients and caregivers on the clinical profile, approved administration process, and compliantly supporting customers by minimizing patient specific access and reimbursement barriers for the continuity of care.  

The PAL works with Account Specialists and they are aligned to a shared team with shared goals, to ensure seamless geographic alignment across patients, caregivers, HCPs and advocacy to effectively address local territory needs.

PAL's provide clinical education, administration access (IT or Oral), and reimbursement expertise for patients, caregivers and HCPs when needed and builds trust in Genentech within local neurology communities prior to launch and availability of Risdiplam and RG6042 (pending FDA marketing clearance)

The PAL's compensation plan including base salary and a MBO-based quarterly bonus structure.



Front-line Customer Facing Activities

- Facilitates, staffs and attends local advocacy events; at local advocacy chapters to help create a positive, trusted, and lasting presence of Genentech in the neurology rare disease community; engages with local advocacy on programming and marketing-related sponsorships

- Provides information and educational in-services on Genentech and approved unbranded disease and, when applicable, product education to patients, caregivers and the community

- Provides clinical education to patients and works with HCP account specialist regarding in-services to HCP customers

- Provides on label patient education after the clinical decision has been made

- Communicates Payer terms, identifies and resolves on- label reimbursement issues or concerns, leverages in house support teams, as needed.

- Proactively communicates and explains Genentech-specific reimbursement programs, policies, procedures and resources

- Partners with HCP Account Specialist and may serve as a conduit between the healthcare provider and case managers to support patient access to therapy

- Assists with patient specific case management needs

- Local advocacy development – payer, office administrator, intrathecal sites and works with relevant state, institutional or other societies

- Complies with all laws, regulations and policies that govern the conduct of GNE activities and demonstrates a commitment to Genentech policies and the agile compliance philosophy

- Obtains and maintains full proficiency in disease state, product and business knowledge

- Attends and actively participates in team/region/franchise calls and meetings

- Meets administrative expectations consistently

- Communicates and aligns with f

About the company

Genentech is a leading biotechnology company that discovers, develops, manufactures and commercializes medicines to treat patients with serious or life-threatening medical conditions. We are among the world's leading biotech companies, with multiple products on the market and a promising development pipeline.

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