- Entry level
- No Education
- Salary to negotiate
: Provides service to patienteither pre-appointment, during or post appointment with occasional guidance.Responsibilities may include inbound/outbound telephone calls, cash management,appointment scheduling, process of insurance updates and patient check in/out.Navigates more complex patients to include scheduling with multiple services orcoordination with outside facilities or providers.
Preferred Education,Skills, and Experiences:
- Strong customer service experience is critical for this position
- Telephone etiquette
- Ability to get the job done and maintain a smooth clinic flow
- Team player
- Medical office / clinic experience highly desired
- Internal candidates preferred
- Familiar with eStar and EPIC KEY RESPONSIBILITIES:
- Conducts patient check-in and check-out.
- Coordinates any follow-up appointments or procedures required for patient.
- Schedules appointments, procedures or surgery through clinical communication or direct request.
- Provides positive first impressions utilizing customer service skills.
- Works with patients and/or outside facilities to ensure all administrative tasks, including; referrals, pre-certs, clinical records and documentation, orders and consults have been received and ready to view prior to patient visit.
- The responsibilities listed are a general overview of the position and additional duties may be assigned.
CUSTOMER SERVICE (INTERMEDIATE):- A continuing focus on the needs andrequirements of customers, anticipating their needs, remaining sensitive tocustomers while performing services for them, responsive to customer needs.
PATIENT DOCUMENTATION (NOVICE):- The ability to receive and recordpatient information.
PATIENT SCHEDULING (NOVICE):- The ability to coordinate and schedulepatient appointments, surgeries and other office visits with various computersystems in the hospital or clinic.
SURGERY SCHEDULING (FUNDAMENTAL AWARENESS):- The ability to coordinateand schedule surgeries within various computer systems in the hospital.
MEDICAL TERMINOLOGY & DOCUMENTATION (NOVICE):- The ability tocomprehend medical terminology and documentation in an office, or surgicalsetting.
- Organizational Impact: Performs tasks that are typically routine that may impact team's performance with occasional guidance.
- Problem Solving/ Complexity of work: Utilizes some discretion and research to solve routine problems.
- Breadth of Knowledge: Applies knowledge of standards, established processes and procedure that apply to your own job.
- Team Interaction: Provides guidance to entry level co-workers.
SUPPORTING COLLEAGUES (S2):
- - Develops Self and Others: Continuously improves own skills by identifying development opportunities.
- - Builds and Maintains Relationships : Seeks to understand colleagues priorities, working styles and develops relationships across areas.
- - Communicates Effectively: Openly shares information with others and communicates in a clear and courteous manner. DELIVERING EXCELLENT SERVICES (S2):
- - Serves Others with Compassion: Invests time to understand the problems, needs of others and how to provide excellent service.
- - Solves Complex Problems: Seeks to understand issues, solves routine problems, and raises proper concerns tosupervisors in a timely manner.
- - Offers Meaningful Advice and Support: Listens carefully to understand the issues and provides accurate information and support. ENSURING HIGH QUALITY (S2):
- - Performs Excellent Work: Checks work quality before delivery and asks relevant questions to meet quality standards.
- - Ensures Continuous Improvement: Shows eagerness to learn new knowledge, technologies, tools or systems and displays willingness to go above and beyond.
- - Fulfills Safety and Regulatory Requirements: Demonstrates basic knowledge of conditions that affect safety and reports unsafe conditions to the appropriate person or department. MANAGING RESOURCES EFFECTIVELY (S2):
- - Demonstrates Accountability: Takes responsibility for completing assigned activities and thinks beyond standard approaches to provide high-quality work/service.
- - Stewards Organizational Resources: Displays understanding of how personal actions will impact departmental resources.
- - Makes Data Driven Decisions: Uses accurate information and good decision making to consistently achieve results on time and without error. FOSTERING INNOVATION (S2):
- - Generates New Ideas: Willingly proposes/accepts ideas or initiatives that will impact day-to-day operations by offering suggestions to enhance them.
- - Applies Technology: Absorbs new technology quickly; understands when to utilize the appropriate tools and procedures to ensure proper course of action. - Adapts to Change: Embraces change by keepingan open mind to changing plans and incorporates change instructions into ownarea of work.
VUMC Recent Accomplishments:
Because we are committed toproviding the best in patient care, education and research, we are proud of ourrecent accomplishments:
- US News & World Report: #1 Hospital inTennessee, #1 Health Care Provider in Nashville, #1 Audiology (Bill Wilkerson Center), 12 adult and 10pediatric clinical specialties ranked among the nation's best, #15 Educationand Training
- Truven Health Analytics: among the top 50cardiovascular hospitals in the U.S.
- Becker's Hospital Review: one of the "100Greatest Hospitals in America"
- The Leapfrog Group: grade "A" inHospital Safety Score
- National Institutes of Health: among the top 10 grantawardees for medical research in the US
- Magnet Recognition Program: Vanderbilt nurses arethe only group honored in Tennessee
- Nashville Business Journal: Middle Tennessee'shealthiest employer
- American Hospital Association: among the 100"Most Wired" medical systems in the US
High School Diploma or GED (or equivalent experience) and 1 year relevant experience
Physical Requirements/Strengths needed & Physical Demands:
- Light Work category requiring exertion up to 20 lbs. of force occasionally and uses negligible amounts of force to move objects.
- Occasional: Standing: Remaining on one's feet without moving.
- Occasional: Walking: Moving about on foot.
- Occasional: Lifting under 35 lbs: Raising and lowering objects under 35 lbs from one level to another
- Occasional: Carrying under 35 lbs: Transporting an object holding in hands, arms or shoulders, with help of coworkers or assistive device.
- Occasional: Push/Pull: Exerting force to move objects away from or toward.
- Occasional: Bending/Stooping: Trunk bending downward and forward by bending spine at waist requiring full use of lower extremities and back muscles
- Occasional: Reaching above shoulders: Extending arms in any direction above shoulders.
- Occasional: Reaching below shoulders: Extending arms in any direction below shoulders.
- Occasional: Handling: Seizing, holding, grasping, turning or otherwise working with hand or hands.
- Occasional: Bimanual Dexterity: Requiring the use of both hands.
- Frequent: Sitting: Remaining in seated position
- Frequent: Fingering: Picking, pinching, gripping, working primarily with fingers requiring fine manipulation.
- Continuous: Communication: Expressing or exchanging written/verbal/electronic information.
- Continuous: Auditory: Perceiving the variances of sounds, tones and pitches and able to focus on single source of auditory information
- Continuous: Vision: Clarity of near vision at 20 inches or less and far vision at 20 feet or more with depth perception, peripheral vision, color vision.
- Continuous: Feeling: Ability to perceive size, shape, temperature, texture by touch with fingertips.
About the company