- Entry level
- No Education
- Salary to negotiate
Patient Services Representative - 00001SWU
Would you like to play an integral role in helping patients gain access to life changing medication? Do you want to take a proactive approach to identifying programs that offset patient costs for therapies? Our friendly and compassionate customer service team is looking for someone like you, who can share our passion for improving healthcare access.
What you will be doing
Patient Services Representatives play a crucial role in providing patients access to the medications and therapies they need. Providers and patients count on our Patient Services Representatives to work with payers and pharmacies to research and gather information about a patient’s insurance policy, helping patients navigate any challenges they face accessing medication. Their work helps make therapy more affordable and provides patients quicker access to treatment.
As a Patient Services Representative a typical day might include the following:
Inbound phone queue, completing enrollment activities, answering basic inquiries, coordinating access to therapies.
Pharmacy triage and coordination.
Order processing for wholesale orders.
Researching and resolving any claim denials or underpayment of claims.
Assisting patients and providers with completing and submitting all necessary documentation for reimbursement program applications (Copay, Patient Assistance Program, Medicaid, etc.).
Reporting any reimbursement trends/delays (such as: billing denials, claim denials, pricing errors, payments, etc.).
Works with patient, provider or internal shared services to ensure all necessary documentation is received and complete in accordance with program policy.
Works on problems of moderate scope where analysis of data requires a review of a variety of factors.
Exercises judgment within defined standard operating procedures to determine appropriate action.
What your background should look like (minimum qualifications)
High school diploma or GED required.
Requires a minimum of three (3) years directly related and progressively responsible experience in customer service, medical billing and coding, benefits verification, healthcare, business administration or similar vocations.
An equivalent combination of education and experience will be considered.
A bachelor’s degree is preferred.
Strong customer service experience.
Ability to communicate effectively both orally and in writing.
Ability to build productive internal and external working relationships.
Strong interpersonal skills.
Basic analytical skills.
Strong organizational skills and attention to detail.
Proficient with Microsoft Excel, Outlook and Word.
Developing professional expertise; applies company policies and procedures to resolve a variety of issues.
Nice to have
General knowledge and experience in the healthcare industry is preferred.
What AmerisourceBergen offers
We offer competitive total rewards compensation. Our commitment to our associates includes benefit programs that are comprehensive, diverse and designed to meet the various needs across our associate population.
Healthcare for associates and eligible dependents, same-sex and domestic partners
Paid time off, including vacations and holidays
Paid volunteer time off
Life insurance and disability protection
Employee Stock Purchase Program
Retirement benefits and more…
Throughout our global footprint and various business units, we take a balanced approach to the benefits we offer. Many benefits are company-paid, while others are available through associate contributions. Specific benefit offerings may vary by location, position and/or business unit.
AmerisourceBergen is a publicly traded Fortune 12 global healthcare solutions company and is one of the world's largest pharmaceutical services companies. Powered by our associates around the world, we provide pharmaceutical products and business solutions that improve access to care. We operate the backbone of the healthcare supply chain. We drive the future of local care delivery. We guide medical innovations to market. We create healthier futures.
Primary LocationUnited States-Texas-Frisco
Internet 2811 Internet Blvd Frisco 75034
Equal Opportunity Employer/Minority/Female/Disability/Veteran
About the company
AmerisourceBergen (NYSE: ABC) is one of the world’s largest pharmaceutical sourcing and distribution services companies, working alongside healthcare providers and pharmaceutical manufacturers to improve access to products and enhance patient care.
With services ranging from drug distribution and supply chain management to patient support solutions and pharmaceutical commercialization, AmerisourceBergen enables quality care and innovation in human and animal health. Tens of thousands of pharmacies, physician practices, health systems, veterinary practices, livestock producers and pharmaceutical manufacturers turn to AmerisourceBergen for the expertise they need to drive business performance.