Job description


  • Entry level
  • No Education
  • Salary $122,441.00 - $147,649.00 gross per year
  • Sunnyvale


Regular, Full-Time Employment Opportunity

For the Permit Center Manager classification, the City of Sunnyvale:

- contributes 4% of the 7% employee contribution to CalPERS for classic members;
- contributes 2% of an employee's gross pay to a deferred compensation plan, and
- provides fully employer paid medical, dental, and vision benefits.

The City of Sunnyvale is seeking a Permit Center Manager to oversee Permit Center operations. The ideal candidate will possess technical expertise in the building codes, have strong organizational and administrative skills, be solutions oriented, will provide direct lead to four full-time staff members and develop collaborative relationships with staff throughout the City. Consistent with the focus on service is the timely processing of permits and development plans and scheduling of inspections made more challenging by a strong economic environment with unprecedented levels of development activity.

Key work items for the next two years include: 1) the selection of a permit tracking system that integrates building, planning, fire prevention, engineering, housing and code enforcement activities; 2) enhancement of the City's green building program; 3) managing a permit center counter, maintain staffing and training during the sixth straight year of record breaking development activity including a wide variety of development and reinvestment projects throughout the community; and 4) participating in citywide initiatives and projects with bold sustainable innovation.

For complete job description, please click here: Job Description

Essential Job Functions
May include, but are not limited to, the following:

- Manages the One-Stop Permit Center by providing oversight for all permit functions including proper coordination of all applications received; ensures that permits for construction and associated fees are processed in a timely fashion and in accordance with established procedures.
- Develops and implements related streamlining and customer service enhancements.
- Develops customer service goals and operational policies and procedures to ensure effective and efficient Permit Center operations.
- Provides for, and promotes continuous improvement of the One-Stop Permit Center operations.
- Provides management oversight for all permit functions including proper processing for all applications received.
- Responds to and addresses inquiries from the general public, addresses concerns or complaints.
- Ensures uniform application of the appropriate codes, rules, and regulations.
- Manages interdepartmental plan checks and resolves issues; manages Permit Center Advance Team Services, coordinating with other City departments, divisions, and sections and with outside agencies.
- Manages large projects during the plan check process.
- Manages special plan check services such as express plan checks, and plan check by appointment.
- Recommends the appointment of personnel; provides or coordinates staff training; conducts performance evaluations; implements discipline procedures as required; maintains high standards necessary for the efficient and professional operation of the One-Stop Permit Center.
- Meets with representatives of local business and community groups to explain functions, policies and operations concerning plan and permit submittals.
- Examines plans and specifications for commercial, industrial and residential buildings for compliance with State and local building codes; performs periodic field inspections and enforces codes as necessary; works at the public counter and issues construction permits as needed.
- Provides input and assistance in the management and forecasting of the Building Division's annual and ten year budget and associated revenue streams.
- Acts as Chief Building Official in his/her absence.
- Serves as the subject matter expert for implementing new technology; oversees enhancements/improvements to existing technologies and programs; improves processes to enhance work efficiency and the delivery of services.

Working Conditions
Position requires prolonged sitting, standing, walking, reaching, twisting, turning, kneeling, bending, squatting and stooping in the performance of daily activities. The position also requires grasping, repetitive hand movement and fine coordination when using a computer keyboard. Additionally, the position requires near and far vision reading and using a computer. Acute hearing is required when providing phone and personal service. The need to lift, push and pull files, paper and documents weighing up to 25 pounds also is required. Some of these requirements may be accommodated for otherwise qualified individuals requiring and requesting such accommodations.

Minimum Qualifications
Education and Experience:
The minimum qualifications for education and experience can be met in the following way:

A Bachelor's Degree from an accredited college or university in Planning, Civil Engineering, Public Administration, Management, Business Administration or a related field, AND

Four years of progressively responsible professional experience working as a construction manager, developer, architect, civil engineer, building official, plan checker, planner, or building inspector including two years of supervisory experience.

Knowledge, Skills and Abilities:

Knowledge of:

- Principles and practices of structural engineering and/or architectural design, civil engineering and land use.
- Plan review processes and procedures.
- Municipal building and/or zoning permit processes.
- State Building, Mechanical, Plumbing and Electrical Codes.
- Associated state laws and local ordinances.
- Principles of supervision, training and performance evaluations.
- Project and workload planning and organizational analysis.
- Proper English usage, spelling, and grammar.
- Basic mathematics to consistently and accurately calculate building and applicable fees.

Skill in:
- Identifying the areas of overlap and conflict of the various codes and departments involved in the review of construction permit applications.
- Reading and interpreting building plans, specifications, and codes; examining and correcting building plans, calculations, and specifications in a rapid, uniform, and accurate manner.
- Maintaining records and preparing reports.
- Coordinating the flow of assigned work and follow through in a timely manner.
- Interpreting and applying City and department policies, procedures, rules and regulations.
- Training, supervising, and evaluating assigned personnel.
- Performing accurate mathematical calculations.
- Operating a computer using word processing and business software and other office equipment.
- Communicating effectively, clearly, and concisely both orally and in writing.
- Dealing tactfully and effectively with those encountered in the course of work, including under confrontational situations.
- Establishing, maintaining, and promoting positive and effective working relationships with employees, other agencies, public officials, and the public.
- Exemplifying an enthusiastic, resourceful, and effective customer service attitude with those contacted in the course of work.

Ability to:
- Learn, interpret, and apply City, department and division rules, regulations, policies and practices.
- Acquire a working knowledge of overall Community Development Department operations and other applicable Department and City operations.
- Take the initiative to keep important work progressing to completion within prescribed time limits.
- Learn and operate the permit center computer system.
- Examine and correct building plans, calculations, and specifications in a rapid, uniform, and accurate manner.
- Manage the flow of assigned work and follow through in a timely manner.
- Identify and analyze administrative problems and implement operational changes.
- Work independently or as a member of a team.
- Observe safety principles and work in a safe manner.

Willingness to:
- Work the hours required to perform the duties of the job.
- Attend weekend and evening meetings.
- Be on-call for emergencies.
- Take courses required to satisfactorily perform the job.

- Possession and continued maintenance of a valid class C California driver's license and a safe driving record, or the ability to provide alternate transportation which is approved by the appointing authority.
- Possession of an ICC Building Plans Examiner Certification (Commercial and Residential).

Desirable Qualifications
- Registration as an architect, professional civil or structural engineer.
- Certified Building Official and LEED accreditation are highly desirable.

Application and Selection Process
If you are interested in this opportunity, please submit a City of Sunnyvale employment application and responses to the supplemental questions to the Department of Human Resources no later than 5:00 pm on Monday, December 2, 2019.Incomplete applications will not be accepted and this position may close at any time in the future without notice (postmarks or faxes are not accepted).

Candidates are asked to fully describe any training, education, experience or skills relevant to this position. Electronic applications may be submitted on-line through the City's employment page at Sunnyvale.CA.Gov and click on jobs or application materials may be submitted to: Department of Human Resources, 505 West Olive Avenue, Suite 200, Sunnyvale, CA 94086. Late or incomplete applications will not be accepted.

Applications will be competitively screened based on the minimum qualifications of this position. Based upon a review of the applicati

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