Job description


  • Entry level
  • No Education
  • Salary to negotiate
  • Lenexa


Job Description
As a Pharmacy Service Representative (PSR) with CVS Health, you will enjoy helping people on their path to better health, by providing superior customer service to patient receiving life sustaining specialty drug therapy. We are more than customer service phone lines; we are lifelines to our patients!

In this role, you will have the opportunity to assist our specialty patients by providing inbound telephone support in a fast paced work environment. PSR’s coordinate and process new and refill medication orders, verify insurance eligibility, prior authorization and other reimbursements requirements. As a part of our culture, we are seeking individuals who have an innovative spirit, a diverse work experience, and an ability to multi-task. This role is an important first-line contact with our customers, setting the tone for how our company and services are experienced. Superb communication skills are needed to effectively interact with our patients, insurance companies and internal partners.

The scheduled hours of this position range from 7:30am-7:30pm Monday through Friday. Business needs require a schedule with at least two closing shifts (11:00am-7:30pm) per week. The ideal candidate is flexible with the schedule and willing to adapt to any changes.
Join our team of professionals to provide high impact customer service exhibiting courteous telephone etiquette, patience, professionalism and empathetic services to our clients while providing participants with the right information at the right time.

Required Qualifications
Minimum 1+ year experience in a customer service role or experience including inbound/outbound phone responsibilities.

Preferred Qualifications
Professional work experience involving high volume phones, including de-escalation customer service skills.
Insurance and/or medical terminology and Plan Benefit (PBM) knowledge.
Pharmacy, co-pay assistance, and/or prior authorization knowledge helpful.
Pharmacy/medical technician experience with customer phone interaction a plus!
Successful candidates also possess pharmacy, medical, pharmacy benefit management, home health, or caregiver job knowledge including insurance and/or medical terminology knowledge.
Strong computer navigation skills; PC proficiency in Windows-based application, internet skills, navigation, and troubleshooting ability.

Verifiable High School diploma or equivalent is required.

Business Overview
CVS Health, through our unmatched breadth of service offerings, is transforming the delivery of health care services in the U.S. We are an innovative, fast-growing company guided by values that focus on teamwork, integrity and respect for our colleagues and customers. What are we looking for in our colleagues? We seek fresh ideas, new perspectives, a diversity of experiences, and a dedication to service that will help us better meet the needs of the many people and businesses that rely on us each day. As the nation’s largest pharmacy health care provider, we offer a wide range of exciting and fulfilling career opportunities across our three business units – MinuteClinic, pharmacy benefit management (PBM) and retail pharmacy. Our energetic and service-oriented colleagues work hard every day to make a positive difference in the lives of our customers.

CVS Health is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, ethnicity, ancestry, color, religion, sex/gender (including pregnancy), national origin, sexual orientation, gender identity or expression, physical or mental disability, medical condition, age, veteran status, military status, marital status, genetic information, citizenship status, unemployment status, political affiliation, or on any other basis or characteristic prohibited by applicable federal, state or local law. CVS Health will consider qualified job candidates with criminal histories in a manner consistent with federal, state and local laws. CVS Health will not discharge or in any other manner discriminate against any Colleague or applicant for employment because such Colleague or applicant has inquired about, discussed, or disclosed the compensation of the Colleague or applicant or another Colleague or applicant. Furthermore, we comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW and EEO IS THE LAW SUPPLEMENT

Federal law requires employers to provide reasonable

About the company

Millions of times a day, close to home and across the country, we’re helping people on their path to better health.

We’re reinventing pharmacy to have a more active, supportive role in each person’s unique health experience and in the greater health care environment—from advising on prescriptions to helping manage chronic and specialty conditions to providing quality walk-in medical care and pharmacy benefits management.

Because we’re present in so many moments, in ways that are more affordable and effective, we’re able to positively influence health behavior and shape the future of health care for people, businesses and communities.

Health is everything.

Through our more than 9,600 retail pharmacies, over 1,100 walk-in medical clinics, 75 million pharmacy benefit manager plan members, and expanding specialty pharmacy services, we enable people, businesses and communities to manage health in more affordable, effective ways. This unique integrated model increases access to quality care, delivers better health outcomes, and lowers overall health care costs. We leverage our unique combination to help payors control costs, improve patient access, and promote better health outcomes in a way that no other company can.

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