Job description


  • Entry level
  • No Education
  • Salary to negotiate
  • Jessup


Under supervision, this position is responsible for answering inbound calls in
a timely manner from members, member representatives, agent brokers, providers,
health plan employees, employees and clients. Responsible to complete research
using provided resources to ensure accurate and quality service is being
delivered as contracted with the client while remaining within CMS guidelines
and adhering to department internal policies and procedures. Outbound calls are
required for surveys and resolution of outstanding issues.
Performs as an advocate by educating the caller of all necessary information
and alternatives as it relates to the call to promote one call resolution and
develop and maintain effective working relationships with internal and external
* High school diploma or GED
* 2 years of customer service experience
* Knowledge of professional telephone etiquette and soft skills
* Analytical and problem solving skills
* PC proficiency to include Microsoft Office Excel, Word and Outlook
* Clear and concise verbal and written communication skills.
* Ability to work scheduled hours. Overtime may be required including evenings,
nights, weekends, and holidays.
* Healthcare customer service experience
* Knowledge of standard concepts, practices and procedures with dispensing
* Knowledge of Facets, AS400 applications and TMG Call software
Technical Skills
Primary Skill
Proficiency Level *
Customer Service
Domain Skills
Primary Skill
Proficiency Level *
Customer Service-Healthcare
* Proficiency Legends
Proficiency Level
Generic Reference
The associate has basic awareness and comprehension of the skill and is in the process of acquiring this skill through various channels.
The associate possesses working knowledge of the skill, and can actively and independently apply this skill in engagements and projects.
The associate has comprehensive, in-depth and specialized knowledge of the skill. She / he has extensively demonstrated successful application of the skill in engagements or projects.
The associate can function as a subject matter expert for this skill. The associate is capable of analyzing, evaluating and synthesizing solutions using the skill.
Employee Status :
Full Time Employee
Shift :
Day Job
Travel :
Job Posting :
May 16 2019
Cognizant US Corporation is an Equal Opportunity Employer Minority/Female/Disability/Veteran. If you require accessibility assistance applying for open positions in the US, please send an email with your request to
About Cognizant
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant, a member of the Nasdaq-100, is ranked 195 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at
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Cognizant is recognized as a Military Friendly Employer and is a coalition member of the Veteran Jobs Mission. Our Cognizant Veterans Network assists Veterans in building and growing a career at Cognizant that allows them to leverage the leadership, loyalty, integrity, and commitment to excellence instilled in them through participation in military service.

About the company

Cognizant (NASDAQ: CTSH) is a leading provider of information technology, consulting, and business process outsourcing services, dedicated to helping the world's leading companies build stronger businesses. Headquartered in Teaneck, New Jersey (U.S.), Cognizant combines a passion for client satisfaction, technology innovation, deep industry and business process expertise, and a global, collaborative workforce that embodies the future of work. With over 100 development and delivery centers worldwide and approximately 221,700 employees as of December 31, 2015, Cognizant is a member of the NASDAQ-100, the S&P 500, the Forbes Global 2000, and the Fortune 500 and is ranked among the top performing and fastest growing companies in the world. Visit us online at or follow us on Twitter: Cognizant.

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