Job description


  • Entry level
  • No Education
  • Salary to negotiate
  • Roseland


Process Management Analyst-AIT0002F
Prudential ISG Technology is pursuing a qualified Process Management Analyst as part of the Workforce Management, Standards/Policies, and Communication team in the Office of the CIO. The Process Management Analyst’s key role is to facilitate and execute the organizational workforce management processes, primarily the end-to-end on-boarding and off-boarding of all ISG Technology resources. 
This role is critical to ensure each new hire has a successful and positive experience and is immediately productive.  The candidate will work closely with all members of the OCIO, ISG Technology managers and other team members, as well as with business partners to accomplish tasks, eliminate bottlenecks, and drive efficiencies. 
The Process Management Analyst must be hands-on, well organized, and proactive. As required, the candidate will also be involved in accomplishing other OCIO processes, activities, and special projects, such as assisting in the update and implementation of policies and standards, documenting processes, and maintenance of our SharePoint pages. 
Execute the resource change controls and the end-to-end on-boarding and off-boarding of all resources across ISG Technology and its locations
Submit requests related to hardware and software procurement, security access, decommission, seat assignment, etc.
Manage resource profiles for employees and consultants
Maintain accurate, up-to-date workforce information using tools, such as EPIC, Service Now, etc.
Experience in creating metrics & reporting and KPI’s to measure business outcome
Create and maintain processes that are customer focused, streamlined, consistent, effective and efficient
Develop solutions to problems of varying degree of complexity independently or in a team environment
Excellent communication skills and the ability to interface at all levels
Resourceful, able to juggle multiple priorities and manage tasks with minimal direction
Fluent in MS Office suite, with emphasis on Sharepoint, Excel and PowerPoint
Must be able to keep information confidential

3+ years experience in a fast-paced Technology or business area
Strong understanding of workflow and other processes and the ability to identify and recommend systems improvements and drive change
Self-starter, adaptable, highly organized and able to work independently, as well as part of a team
Strong relationship, interpersonal (listening, written and verbal communication) skills
Anticipate business needs as well as cultivate and build business relationships at all levels

Prudential is a multinational financial services leader with operations in the United States, Asia, Europe, and Latin America. Leveraging its heritage of life insurance and asset management expertise, Prudential is focused on helping individual and institutional customers grow and protect their wealth. The company's well-known Rock symbol is an icon of strength, stability, expertise and innovation that has stood the test of time. Prudential's businesses offer a variety of products and services, including life insurance, annuities, retirement-related services, mutual funds, asset management, and real estate services.

We recognize that our strength and success are directly linked to the quality and skills of our diverse associates. We are proud to be a place where talented people who want to make a difference can grow as professionals, leaders, and as individuals. Visit to learn more about our values, our history and our brand.

Prudential is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status, or any other characteristic protected by law.

Note that this posting is intended for individual applicants. Search firms or agencies should email Staffing at for more information about doing business with Prudential.
Job Function Technology
Primary Location United States-New Jersey-Roseland
Other Locations United States-Connecticut-Shelton
Schedule Full-time
Travel No

About the company

For over 140 years, Prudential Financial (NYSE:PRU) has helped people grow and protect their wealth. We offer individual and institutional clients a wide array of financial products and services. Today, we are one of the world’s largest financial services institutions. We have over $1 trillion of assets under management as of March 31st, 2017, and approximately $3.7 trillion of gross life insurance in force worldwide as of Dec. 31, 2016. We have operations in the United States, Asia, Europe and Latin America. We also have one of the most recognized and trusted brand symbols: The Rock® , an icon of strength, stability, expertise and innovation. We measure our long-term success on our ability to deliver value for shareholders, meet customer needs, attract and develop the best talent in our industry, offer an inclusive work environment where employees can develop to their full potential, and give back to the communities where we live and work. (

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