Job description


  • Entry level
  • No Education
  • Salary to negotiate


What You’ll Do

In this role you will be responsible for portfolio simplification and transformation leading to a set of offers that map to the CX Racetrack Lifecycle, growing recurring revenue, and improving adoption and renewals. You will manage the assigned services portfolio, continuously working to validate and improve the defined services and pricing strategy, and finding critical "white space" to differentiate Cisco in the market and maintain the portfolio roadmap, such that CX metrics are attained (bookings, revenue, margin, ARR, etc.).

Other Responsibilities Include:

Drive effective interlock with the Business Entity (BE) Product Management, early in product development lifecycles, to ensure the roadmap is understood and field feedback is taken into account

Actively support interlock and adoption motions for key customers

Define core “strategic partner” relationships for co-development opportunities

Investigate and understand customer and competitive trends, challenges and needs, and transform into a competitive service portfolio that delivers genuine business outcomes, value and differentiation to our customers; ability to predict market and customer trends

Ensure regional nuances and compliance requirements and ensure they are appropriately incorporated into the portfolio

Maintain a detailed understanding of the competitive landscape including new players, acquisition activities, new product and services launches, etc.; ensures this knowledge is packaged for consumption by delivery leadership and any recommended portfolio adjustments are clearly outlined

Liaise with marketing and PR, ensuring a complete set of collateral is in place and of high quality for all core offers

Ensure effective interlock with regional and delivery management, and CX Operations, supporting methodology development, training, and all activities required to drive revenue

Ensure effective interlock with sales management, Business Development Managers (BDMs), and field enablement, actively participating in go to market development, collateral, SKU strategy and Cisco Services Development Methodology, sales training, and all activities required to drive bookings

Define innovation initiatives, to support overall portfolio management, including defining the minimum viable services package required for market trials

Review and adjust profitability targets of the services portfolio within assigned markets

Regularly meet with clients, including those to whom Cisco is delivering newly defined services, to ensure market perceptions are well understood

Who You’ll Work With

The CX Product Management teams will manage the definition of the components and timing for the roadmap of the architecture-specific offer portfolio, ensuring tight alignment with Cisco’s product portfolio and roadmap. Effective interlock with appropriate BE(s), New Product leadership, and delivery and sales management are critical to success, as are deep insight into customer trends, challenges and needs. You will work with the other product managers, and the cross-technology strategy team, to ensure cross-technology synergies are defined and communicated in a clear and simple manner. You will also work with the Customer Success & Business Development Alignment function, regional delivery management, and Partner teams to support the partner strategy for all core offerings in the portfolio, and track success over time, adjusting as required.

Who You Are

The ideal candidate will have an executive presence and bring a strong mix of product management and customer experience specific acumen coupled with strategic vision and flawless execution. You will be the champion and advocate for the portfolio with sales, the field generally, and customers. You are detail oriented, highly organized and adaptable to a changing environment. You have strong analytical skills and have a comprehensive understanding of business processes and campaign strategy.

The ideal candidate will also have strong domain knowledge of Service Provider, Network Function Virtualization and network automation/orchestration technologies.

Minimum Qualifications

Bachelor's degree required, Masters’ degree strongly preferred

Minimum 15 years' progressive experience in Product Management in marketing, product management, strategy or consulting role

Proven experience in portfolio management or product management

A solid understanding of SD-WAN, network function virtualization, Service Provider mobility, customer needs, Cisco / competitor technologies, and industry trends

A strong understanding of the Cisco portfolio

Demonstrated ability to negotiate and influence actions of team members outside of function

Strategic, critical but creative thinker with strong business sense

Ability to lead, create and work within cross-functional team environments

Ability to develop and manage at high performance team focused on accountability and meeting and exceeding expectations

Desired Skills

Ability to identify, prioritize and deliver measurable results using frameworks and sound business practices, understanding cross-functional dependencies

Strong business and technical writing skills, coupled with strong presentation skills

Well-developed teamwork, collaboration and project management skills

Change agent with high degree of passion and positive attitude

Ability to collaborate, lead and work under pressure in a fast-paced matrixed organization

Why Cisco

At Cisco, each person brings their unique talents to work as a team and make a difference.

Yes, our technology changes the way the world works, lives, plays and learns, but our edge comes from our people.

We connect everything – people, process, data and things – and we use those connections to change our world for the better.

We innovate everywhere - From launching a new era of networking that adapts, learns and protects, to building Cisco Services that accelerate businesses and business results. Our technology powers entertainment, retail, healthcare, education and more – from Smart Cities to your everyday devices.

We benefit everyone - We do all of this while striving for a culture that empowers every person to be the difference, at work and in our communities.

Colourful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Be you, with us! #WeAreCisco


About the company

At Cisco, transforming the way people work, live, play and learn also includes being a great place to work. For 17 years, we’ve been named a Fortune 100 Best Place to Work, one of a handful of companies included on the list since its inception. And, we are among 25 companies acknowledged as a world’s best multinational workplace.

We’re proud of this recognition because it means, at Cisco, you will enjoy working flexibly, using our own market-leading collaboration technology to drive innovation; taking advantage of numerous health and wellness resources; pursuing exciting career opportunities, and participating in programs to help your local communities or fulfill philanthropic interests. And, you’ll be doing all of this while being part of a global team that is making a positive difference in the world.

Learn why Cisco is a great place to work and what we offer you.

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