- Entry level
- No Education
- Salary to negotiate
Production Support Senior Analyst - 90224962
Posting Range:7 Mar 2019 - Ongoing
Production Support Analyst
We’re a leader in the banking industry offering products and services across personal, corporate and investment banking, credit cards and wealth management and we want to be your bank of choice for all your financial needs. Due to exciting growth across our Collections Operations teams we’re looking for Call Center superstars who will help drive, implement, and execute strategies for an automated dialer system within a large fast paced call center environment.
What you’ll be doing?
•As a Production Support Analyst you will be responsible for managing the day to day dialer process, including implementation of strategies.
What we’re looking for:
•2+ years management or automated dialer experience
•Bachelor’s degree or relevant experience
Skills that will help you in the role:
•Strong project management experience preferred
•Proven reporting and analytical skills
•Strong knowledge of operations
•Workforce management and dialer operations experience
•Excellent written and verbal communication skills
•Strong prioritization skills
•Excellent problem solving skills
•Efficiency in Microsoft Office products preferred
•Basic understanding of reporting tools
Where will you be working?
Barclays Services, Henderson, NV
Fully Operational Customer Contact center, where the best meet to build careers full of scope, variety, and reward. Supporting the banking and financial solutions of today’s demands, answering tomorrow’s questions, and redefining the future of customer support in finance.
Interested and want to know more about Barclays? Visit home.barclays/who-we-are/ for more details.
Everything we do is shaped by the five values of Respect, Integrity, Service, Excellence and Stewardship. Our values inform the foundations of our relationships with customers and clients, but they also shape how we measure and reward the performance of our colleagues. Simply put, success is not just about what you achieve, but about how you achieve it.
We aim to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included and their talents are nurtured, empowering them to contribute fully to our vision and goals.
Our customers are unique. The same goes for our colleagues. That's why at Barclays we offer a range of benefits, allowing every colleague to choose the best options for their personal circumstances. These include a competitive salary and pension, health care and all the tools, technology and support to help you become the very best you can be. We are proud of our dynamic working options for colleagues. If you have a need for flexibility, then please discuss this with us.
About the company
Barclays moves, lends, invests and protects money for 48 million customers and clients worldwide.
We have over 325 years of history and expertise in banking. From our beginnings in Lombard Street, London through to the launch of the world’s first ATM and innovative mobile phone payments services, find out more about our achievements to date.
Barclays is a trading name of Barclays Bank PLC and its subsidiaries. Barclays Bank PLC is registered in England and is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Registered in England. Registered No. 1026167. Registered office: 1 Churchill Place, London E14 5HP.