Job description


  • Entry level
  • No Education
  • Salary to negotiate
  • Arizona


Job Title: Program Coordinator - Client Services

Location: Financial Aid

Regular/Temporary: Regular

Full/Part Time: Full-Time

Job ID: 604753

Workplace Culture

NAU is a community devoted to student success and sustained by an unshakable commitment to our shared mission, vision, and values. We—faculty, staff, and administrators—thrive by combining our efforts and working side by side to further NAU’s culture of excellence.

Special Information

This position is part of the Client Services team with the Office of Scholarships and Financial Aid and will report to the Coordinator of Client Services.

Immigration Suppt/Sponsorship

NAU will not provide any U.S. immigration support or sponsorship for this position.

Job Description

- Collects and/or analyzes financial data on students to determine aid eligibility and make awards within federal, state, and/or institutional guidelines.
- Confers with and advises staff, students and others to provide technical advice, problem solving assistance, answers to questions; refers to appropriate department or person when unable to respond.
- Counsels and advises students about financial aid eligibility, application procedures, aid programs, costs, indebtedness, money management and financial planning; individualizes information to the particular needs and situation of the student.
- Prepares periodic reports, financial statements and records on program activities, progress, status or other special reports for management or outside agencies.
- Interacts and maintains excellent working relationships with faculty, staff, students and outside/community agencies in facilitating Student Financial Aid program objectives.
- Acts as a knowledge resource to peers, financial aid counselors and student employees.
- Processes Professional Judgement appeals including, Satisfactory Academic Progress, Budget, and Contribution.
- Develops and schedules a work plan in accordance with office goals and objectives.
- Has ability to research federal regulations and exhausts all resources available before referring to administration for assistance.
- May serve as liaison to specific student groups or departments on campus such as the Graduate College for referrals and to answer questions and provide advice as it relates to academic plans/certificates and federal/state/institutional programs.
- In collaboration with the Outreach Coordinator, participates in outreach programs specifically targeted to student groups or departments.
- Frequently reviews communications (letters, forms, e-mails, website, etc.) to ensure adherence to current business practices and accuracy of information.
- Edits, writes, and prepares financial aid materials to be delivered in person, via mail, and/or via e-mail.
- Creates and updates office forms in multiple formats.
- Confers with subject matter experts and authors on substantive revisions and editorial changes.
- Collaborates with other areas as necessary in the gathering and presentation of relevant information.
- Works closely with Business Analysts to target specific student populations for communications and to send through a variety of modalities.
- Develops and maintains a communications and website update calendar to ensure timely delivery of information.
- Assists with Orientation, Discover NAU, and other recruitment activities.
- Has ability to train a wide variety of audiences.
- Serves on University committees as assigned.
- May require working and travelling nights and weekends.
- Develops and fosters a collaborative work environment.
- Other duties as assigned.

NAU is currently engaged in an Organizational Growth and Effectiveness Initiative, which focuses on positioning the University for future success of its operational practices. As a result, some aspects of this position may be subject to change, such as, but not limited to: duties, titles, reporting structure, etc.

Minimum Qualifications

- Bachelor's degree in field appropriate to area of assignment AND two years administrative/coordinative program experience; OR,
- Six years of progressively responsible administrative coordinative program experience; OR,
- Any equivalent combination of experience, training and/or education.

Preferred Qualifications

- Bachelor’s or master’s degree in English, Marketing, Communication, or related field.
- Mastery of language skills necessary for writing, editing, and proofing of written and electronic material.
- Strong team orientation.
- Strong attention to detail.
- Extensive customer service experience.
- Experience working in a higher education financial aid setting.

Knowledge, Skills, & Abilities

- Demonstrated experience working with students and individuals of diverse backgrounds.
- Skilled in simple calculations.
- Excellent organizational skills.
- Excellent oral and written communication skills.
- Demonstrated ability to maintain confidentiality.

Background Information

This position has been identified as a safety/security sensitive position. Therefore, per AZ Revised Statute, Northern Arizona University requires satisfactory results for the following: a criminal background investigation, employment history investigation, degree verification (in some cases) and fingerprinting.

Additionally, as an employer in the state of Arizona, NAU is required to participate in the federal E-Verify program that assists employers with verifying new employees' right to work in the United States.

Finally, each year the Northern Arizona University Police Department releases an annual security report. The report is a result of the federal law known as the Clery Act and contains policy statements that address the school’s policies, procedures and programs concerning safety and security including policies for responding to emergency situations and sexual offenses. The report contains three years of data for Clery reportable crime statistics for the campus along with the most current year’s Fire Safety Report, which includes policy statements and fire statistics for Flagstaff on-campus student housing.

The report may be viewed at or by visiting the NAUPD website. A printed copy of the report is available upon request by contacting the NAU Police Department, Records Department at (928)523-8884 or by visiting the department at Building 98A on the NAU Mountain Campus.


The budgeted salary amount is $38,000.

This position's pay grade is 43. The salary range for this paygrade can be found on the CLS Grade Schedule.

**The starting salary will be determined by the qualifications of the selected applicant balanced with departmental budget availability, internal salary equity considerations, and available market information.

FLSA Status

This position is exempt from the overtime provisions of the Fair Labor Standards Act (FLSA) and therefore will not earn overtime or compensatory time for additional time worked.


This is a Classified Staff (CLS) position. NAU offers an excellent benefit package including generous health, dental and vision insurance; participation in the Arizona State Retirement System; paid vacation and 10 holidays per year; and tuition reduction for employees and qualified dependents. More information on benefits at NAU is available at Classified Staff employees are in a probationary status for their first six months at NAU.

NAU is a tobacco and smoke-free campus.

Employees offered a position will be eligible for state health plans (including NAU's BCBS Plan). New employees are eligible for benefits on the first day of the pay period following their enrollment, after their employment date. Employees will have 31 days from their start date to enroll in benefits. Additionally, new employees will begin participating in the Arizona State Retirement System, and the long-term disability coverage that accompanies it, on the first of the pay period following 6 months after the new employee's start date. More information is available at:

Learning and Development

Your career at Northern Arizona University includes the opportunity for professional development. New employee on-boarding training includes courses to be completed within the first 30 days ( If your position includes the supervision of a benefit-eligible employee, we offer the NAU Supervisors Academy for you to complete within your first 2 years.

Application Deadline

Open until further notice.

How to Apply

To apply for this position, please click on the "Apply" button on this page. You must submit your application by clicking on the "Submit" button by midnight of the application deadline. If you need assistance completing your application there are instructions available on line at or in person in the Human Resources Department located in Building 91 on the NAU Campus - on the corner of Beaver and DuPont Streets.

If you are an individual with a disability and need reasonable accommodation to participate in the hiring process please contact the Office of Equity and Access at: 928-523-3312/TDD - 928-523-1006 or PO Box 4083, Flagstaff AZ 86011.

Equal Employment Opportunity

Northern Arizona University is a committed Equal Opportunity/Affirmative Action Institution. Women, minorities, veterans and individuals with disabilities are encouraged to apply. NAU is responsive to the needs of dual career couples.

EEO is the Law Poster and Supplements

NAU is an Employer of National Service. AmeriCorps, Peace Corps, and other National Service alumni are encouraged to apply.

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