Job description


  • Entry level
  • No Education
  • Salary $4,966.00 gross per month
  • Anchorage


Job Description

The Department of Public Safety is recruiting for a Program Coordinator I to join our team committed to public safety through public service.

The Department of Public Safety, Division of Alaska State Troopers, is recruiting for a Program Coordinator I in Anchorage, Alaska. This position is responsible for the oversight and coordination of ongoing planning, modification, use, evaluation and maintenance of the Alaska Records Management System (ARMS) and TraCS (Traffic and Criminal Software).

Key Responsibilities of this position include:
- Primary person to "interface" with the users in the field, other agencies and the command staff regarding Traffic and Criminal Software (TraCS) and Alaska Records Management System (ARMS). ARMS is a Niche Records Management System (RMS) product.
- The Program Coordinator will serve as liaison between operational users and information technology specialists to ensure the systems are meeting the functional needs of the department. As a member of the application support team, the incumbent will collaborate with team members for the overall attainment of the department`s mission, vision and goals through creating and implementing strategies.
- This position would lead a small team of people in their tasks related mentioned above.
- This position would also be responsible for establishing ongoing training, gathering and documenting the department's business rules and coordinating their review, modification, and integration with the systems. Create and maintain end user documentation for proprietary software applications. Communicate changes to user groups and/or trainers.
- Manage the direction and implementation for the ARMS and TraCS applications statewide, not only for the Department of Public Safety but in cooperation with agencies interested in participating in ARMS and TraCS. Also responsible for reviewing recommendations from multiple stakeholders, program reviews, and ensuring implementation of program improvements. This position identifies resources and administrative steps needed to meet the goals of the ARMS and TraCS applications and develops working plans in collaboration with application partners and support staff.
- Identifying, analyzing and documenting procedural and policy issues with the various proprietary software applications by working with vendors and user groups. Information gathered will be presented to the department sponsors and the application development team for prioritization and assignment. Communicate back to users when changes are implemented and ensure that documentation reflects changes.
- Responsibilities will include managing and testing plans for software modifications and enhancements, as well as facilitating communication between testers and programmers as errors are found and fixed. Testing and approving application functionality for release to production.

We are looking to hire someone with the following knowledge, skills, abilities, and experience:
- Prior supervisory experience and/or a team leadership role and prior law enforcement experience or law enforcement support position that would demonstrate incumbent has a strong foundational understanding of law enforcement work and crime reporting.
- Experience in coordinating and instructing technical training for large or small groups and/ or individuals.
- Strong research, analytical and writing skills; and exceptional interpersonal, communication skills and ability to work with and maintain confidential information.
- Significant knowledge of commonly used operating systems and programs (Microsoft Office products and Windows), databases and some experience the Niche RMS, Alaska Public Safety Information Network (APSIN), Uniform Crime Reporting (UCR), and/ or TraCS.
- Ability to work independently and collaboratively in a fast-paced multi-jurisdictional state and local law enforcement environment with rapidly changing work assignments and priorities.

The Department of Public Safety strives to preserve the peace, enforce the law, prevent and detect crime, and protect life and property. All positions support or carry out the Department's mission. If our mission interests you and this position embodies your strengths, please consider joining our team.

More information about the Department of Public Safety can be found on our website:

Minimum Qualifications
A bachelor's degree from an accredited college or university in any field.
Two years of professional experience assisting with planning, coordinating, and implementing administrative controls, work processes, and procedures for a program, project, business, or organization.

Additional qualifying experience may substitute for the bachelor's degree (3 semester hours or 4 quarter hours equals one month of work experience). There is no substitution for the required two years of professional experience.

A master's degree from an accredited college in a field closely related to the specific field of the program may substitute for the required experience (2 semester hours or 3 quarter hours equal one month of experience).

Additional Required Information
**Classification Study Notice**
This Position Description is currently being reviewed by the Division of Personnel & Labor Relations, Classification Section. Depending on the outcome of the allocation, this recruitment pool may or may not be utilized to fill this vacancy.

Prepare a cover letter that highlights your knowledge, skills, abilities and work experiences (KSAE) that pertain to each of the KSAE's listed above. Use correct spelling, punctuation and grammar; write clearly and concisely.

At time of interview, please provide:

- A list of three (3) professional references, of which one (1) is a past supervisor.
- Copies of three (3) most recent performance evaluations or two (2) letters of reference, if evaluations are unavailable

Must be free of any criminal conviction (felony or misdemeanor) to be granted access to APSIN, ARMS, TraCS and other criminal justice information systems.

This position may require occasional travel.

Please be aware – this position requires the use of the Alaska Public Safety Information Network (APSIN). A security clearance issued by the Department of Public Safety (DPS) is necessary to use APSIN. DPS will deny security clearance for any applicant who has been convicted of a felony or misdemeanor in this state or another jurisdiction, or who may be a fugitive from justice. Additionally, security clearance will be withdrawn if DPS discovers that material information was falsified or omitted at the time of the initial application for security clearance.

The successful candidates must pass a comprehensive background investigation, which includes a criminal history check. Any misdemeanor or felony conviction will eliminate the applicant from proceeding to the interview phase.

If post-secondary education is required to meet the minimum qualifications, you must fill in the Education section of the application. If you have not obtained a degree, please indicate the number of units completed. Copies of transcripts are required to verify educational credentials if used to meet the minimum qualifications for a position. Transcripts can be attached at the time of application or provided at the time of interview.

Applications will be reviewed to determine if minimum qualifications are met. Therefore, all work experience the applicant is using to meet minimum qualifications for this position must be documented in the application package. Please include the employer name, your job title, dates of employment, and whether the employment was full or part-time. Applicants who submit application packages that do not provide sufficient information to demonstrate minimum qualifications are met may not advance in the selection process.

This recruitment may be used for more than one (1) vacancy. The applicant pool acquired during this recruitment may be used for future vacancies for up to ninety (90) days after this recruitment closes. Interested applicants are encouraged to apply to each recruitment notice to ensure consideration for all vacancies.

The State of Alaska complies with Title I of the Americans with Disabilities Act (ADA). Individuals with disabilities, who require accommodation, auxiliary aides or services, or alternative communication formats, please call 1-800-587-0430 or 465-4095 in Juneau or (907) 465-3412 (TTY) or correspond with the Division of Personnel & Labor Relations at the address above. The State of Alaska is an equal opportunity employer.
Contact Information

Questions regarding application submission or system operation errors should be directed to the Workplace Alaska hotline at 1-800-587-0430 (toll free) or (907) 465-4095 if you are located in the Juneau area. Requests for information may also be emailed to

For applicant password assistance please visit:

For specific information in reference to the position please contact the hiring manager at:

Joanna Knight-Williams, Administrative Assistant III
Fax: (907) 269-5079

  • access
  • education
  • ms project
  • software
  • windows