Job description


  • Entry level
  • No Education
  • Salary to negotiate
  • Fort Mill


Quality Analyst - 00001XYW
Are you looking to make a difference in a patient’s life? At AmerisourceBergen, you will find an innovative culture that is patient focused and dedicated to making a difference. As an organization, we are united in our responsibility to create healthier futures.

What you will be doing

The Quality Analyst is
responsible for implementing new and existing quality processes and monitoring
ongoing quality initiatives assigned Lash Group Operations teams.


- Perform assigned quality
reviews of program and/or patient files through call monitoring, case file
reviews, etc. to determine if case was processed according to a program’s
Standard Operating Procedures (SOPs).
- Analyze quality review
results in order to identify trends and areas for improvement.
- Provide feedback to quality
management team on results of reviews and monitoring, including trends and
opportunities for improvement.
- Support assigned programs in
addressing areas for improvement (e.g., corrective and preventive actions
and measures).
- Lead call monitoring
calibration sessions with peers, management, clients, etc. to ensure
consistency of scoring.
- Participate in best practice
sharing and learning sessions with other Quality Analysts and Quality
Subject Matter Experts.
- Advocate for quality
improvement activities across assigned programs.
- Support quality training and
coaching sessions, including developing training material, in order to
improve quality.
- Provide quality support to
assigned programs.
- Perform other related duties, as assigned.

What your background should look like (minimum qualifications)

Requires broad training in areas such as business
administration, health care, quality or similar fields generally obtained
through completion of a four year Bachelor's degree program or equivalent
combination of experience and education.

High school diploma or GED
minimally required. Bachelors’ degree preferred.

Two (2) + years reimbursement,
billing, coding, and/or project based research experience working as a
reimbursement counselor or customer service representative preferred.


- Strong
understanding of reimbursement, patient assistance and benefit
verification programs
- Self-motivated and ability to work independently
- Positive attitude
- Attention to detail
- Highly accountable
- Good listener
- Ability to manage multiple tasks and to prioritize by
- Ability to take direction
- Strong time management skills
- Strong communication skills; both oral and written
- Strong interpersonal skills
- Strong problem solving skills
- Good analytical skills and interest in further development
of analytic skills
- Knowledge of Excel, Word, Outlook, PowerPoint and ability
to learn new technologies/interfaces

What AmerisourceBergen offers We offer competitive total rewards compensation. Our commitment to our associates includes benefit programs that are comprehensive, diverse and designed to meet the various needs across our associate population.

- Healthcare for associates and eligible dependents, same-sex and domestic partners
- Paid time off, including vacations and holidays
- Paid volunteer time off
- Life insurance and disability protection
- Pet insurance
- Employee Stock Purchase Program
- Retirement benefits and more…

Throughout our global footprint and various business units, we take a balanced approach to the benefits we offer. Many benefits are company-paid, while others are available through associate contributions. Specific benefit offerings may vary by location, position and/or business unit.

About AmerisourceBergen AmerisourceBergen is a publicly traded Fortune 10 global healthcare solutions company and is one of the world's largest pharmaceutical services companies. Powered by our associates around the world, we provide pharmaceutical products and business solutions that improve access to care. We operate the backbone of the healthcare supply chain. We drive the future of local care delivery. We guide medical innovations to market. We create healthier futures.

Primary Location
United States-South Carolina-Fort Mill
1800 Innovation Point
1800 Innovation Point
Fort Mill 29715

LASH Group
Operations Jobs
Equal Opportunity Employer/Minority/Female/Disability/Veteran

  • access
  • billing
  • coaching
  • excel
  • word

About the company

AmerisourceBergen (NYSE: ABC) is one of the world’s largest pharmaceutical sourcing and distribution services companies, working alongside healthcare providers and pharmaceutical manufacturers to improve access to products and enhance patient care.

With services ranging from drug distribution and supply chain management to patient support solutions and pharmaceutical commercialization, AmerisourceBergen enables quality care and innovation in human and animal health. Tens of thousands of pharmacies, physician practices, health systems, veterinary practices, livestock producers and pharmaceutical manufacturers turn to AmerisourceBergen for the expertise they need to drive business performance.