Job description


  • Entry level
  • No Education
  • Salary to negotiate
  • Lawrenceville


Job Location: United States : Delaware : Wilmington  


Role Value Proposition: 

MetLife Worldwide Benefits is a trusted partner with personalized member services.  Our focus is on ensuring that the globally-mobile employee has the best benefits experience.  Vendor Management team is responsible for third party oversight of strategic vendor relationships supporting global claims processing. This position reports to the Director of Vendor Management, Quality, and Compliance. The main responsibilities of this role include quality review for claim and service, process and procedure development, and training.


Key Responsibilities:

Supports Global quality initiative for claims including auditing international claims, reviewing error trending for possible training opportunities, and reporting metrics
Clearly documents new policy and procedures that will support global claim and service. Communicates updates to appropriate business partners.
Trains appropriate regional service centers and departments on new or updated policies, procedures, systems, etc.  
Assists in setting metrics to monitor and measure process performance to ensure customers are receiving an exceptional service experience.
Open to cross training opportunities including auditing customer service and administration

Essential Business Experience and Technical Skills:


Bachelor’s degree in related field or equivalent work experience
3-4 years of related work experience; working knowledge of the functions, processes, and systems in the medical claim and customer service area.


Working knowledge of international medical claim processing
Broad knowledge of: Analytical Thinking, Relationship Management, Effective Communications, Process Management, Cultural Awareness
Broad knowledge of supported business functions, processes, systems, and transactions.
Global experience/exposure.
Bilingual is desired.




Business Category

Global Employee Benefits - MetLife Worldwide Benefits


Number of Openings



At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers.



MetLife is a proud equal opportunity/affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. It is MetLife's policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.

MetLife maintains a drug-free workplace.

For immediate consideration, click the Apply Now button. You will be directed to complete an on-line profile. Upon completion, you will receive an automated confirmation email verifying you have successfully applied to the job.

Requisition #: 104690 

About the company

The largest global providers of insurance, annuities, and employee benefit programs, with 90 million customers in over 60 countries. The firm was founded on March 24, 1868.

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