Job description


  • Entry level
  • No Education
  • Salary to negotiate
  • Whippany


Reference Data RTB L2 Support - 90226796
Primary Location:US-New Jersey-Whippany
Job Type:Permanent/Regular
Posting Range:20 Mar 2019 - Ongoing
Production Support Analyst
Whippany, NJ
The Investment Banking Reference Data Support, or ‘Run-The-Bank (RTB)’ Team, is responsible for delivering a global, in-house support service to users of key Investment Banking business applications covering all Financial Markets. As a BA4 Production Support Analyst  you will be the front line support to the business and downstream IT teams, to ensure continued availability, effectiveness and accuracy of production systems.

What will you be doing?
•Flexibility to work early/late shifts (within local natural time zone) and on a periodic weekend support rota.
•Ownership of production incidents throughout the Incident Management process, including: priority assessment, incident resolution/escalation, problem identification, and root cause analysis.
•Undertake projects as required, including the following areas: capacity and performance management, monitoring initiatives, infrastructure upgrades, new tools, application on-boarding, and automation.
•Maintain excellent relationships and communication with global stakeholders, other IT teams, and business areas.
What we’re looking for:
•Bachelor’s Degree or equivalent years of service
•3+ years of IT background with practical experience in IT Support and/or Development.
•3+ years of experience in the Investment Banking industry or a financial institution.
•3+ years of experience working with SQL. 

Skills that will help you in the role:
•Understanding of Perl scripting.
•Strong knowledge of Relational Databases, in particular MSSQL and Oracle, including Stored Procedures, Indexes, and other DB Objects.
•Strong knowledge of Windows & Linux Platforms.
•Good working knowledge of Unix shell scripting.
Where will you be working?
At Barclays, we are proud to be redefining the future of finance and here at Whippany we are defining the future of the workplace and the future of the way we work and live. We are creating a unique community, one of four strategic tech-enabled hubs that will redefine opportunity for everyone who works here. Whatever you do at Whippany, you’ll have every chance to build a world-class career in this world-class environment.
Interested and want to know more about Barclays? Visit for more details.
Our Values
Everything we do is shaped by the five values of Respect, Integrity, Service, Excellence and Stewardship. Our values inform the foundations of our relationships with customers and clients, but they also shape how we measure and reward the performance of our colleagues. Simply put, success is not just about what you achieve, but about how you achieve it.

Our Diversity
We aim to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included and their talents are nurtured, empowering them to contribute fully to our vision and goals.  It is the policy of Barclays to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law.

Our Benefits
Our customers are unique. The same goes for our colleagues. That's why at Barclays we offer a range of benefits, allowing every colleague to choose the best options for their personal circumstances. These include a competitive salary and pension, health care and all the tools, technology and support to help you become the very best you can be. We are proud of our dynamic working options for colleagues. If you have a need for flexibility, then please discuss this with us.

About the company

Barclays moves, lends, invests and protects money for 48 million customers and clients worldwide.

We have over 325 years of history and expertise in banking. From our beginnings in Lombard Street, London through to the launch of the world’s first ATM and innovative mobile phone payments services, find out more about our achievements to date.

Barclays is a trading name of Barclays Bank PLC and its subsidiaries. Barclays Bank PLC is registered in England and is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Registered in England. Registered No. 1026167. Registered office: 1 Churchill Place, London E14 5HP.

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