Job description


  • Entry level
  • No Education
  • Salary to negotiate


Position Description
Remote Diagnostics Analyst
We believe in the importance of diversity and inclusiveness to make us a stronger and better organization.  The motivation and passion to support our customers set us apart from others that want to be like us. Our company culture is how we interact with each other, with our customers and society as a whole.  It is the foundation on which everything else is built.   We embrace new ideas and constantly challenge the status quo – innovation is driven by a willingness to change to stay ahead and find smart ways to create new solutions.  

Our technology sets the standard – our people make the difference all day every day.

Mission/Purpose of the Job

This position reports directly to the Manager, Connected Vehicle Uptime Solutions and will be responsible for researching, writing, illustrating, developing and maintaining Remote Diagnostics Repair Instructions for Mack, Volvo, Prevost and Volvo Bus dealers and customers.  Will work with Diagnostics Engineering, Technical Support, Reliability Engineering and technical engineers to acquire correct and up-to-date information and maintain this information. 
Remote Diagnostics is the Service that is industry leading. To keep our position creative thinking and problem-solving skills are essential and will contribute to solving some complex challenges in the areas of connected vehicle.

Key Responsibilities/Accountabilities
Support the Connected Vehicle Services organization with problem solving & data mining skills, in particular to support root cause analysis work, or service & solution development
Work with Reliability Engineering and/or technical engineers to plan and draft technical information and determine the most likely repair if multiple options exist.
Work and experiment with state-of-the-art data processing (SAS)
Create Rules for Remote Diagnostics/GuardDog Connect services
Support Analytical model creation for Predictive failure in SAS Platform
Data analysis of connected vehicle data to support Q&CS within GTT
Prepare text and graphics for technical information, using MS Word to layout information and graphics in a form that is easy to understand and is consistent with Remote Diagnostics
Submits prepared technical information for review by selected engineers
Create required graphics from existing Diagnostics procedures, Service Information and other sources.
Evaluate long-term needs in relation to major projects and information updates and maintains project timelines to meet these needs.
Critical Competencies
The analytics platform is provided by SAS institute. We think that you have extensive experience working with data analytics in SAS environments, including  a basic grasp of programming e.g. in SAS base, data modelling, as well as statistical analysis.
Analytical and statistical skills: Recognizing patterns in data, information, or events, drawing logical conclusions, and making recommendations on the most suitable models and statistical approaches.
Holistic & broad information & communication technology experience, understanding systems architecture, embedded systems, information management, IT project logic, programming
Proficiency in personal computers and network applications and aptitude to learn new program features and application software.
Analytical Skills: Recognizing patterns in data, information, or events, drawing logical conclusions, and making recommendations for action.
Creativity & Innovation: Reframing traditional patterns of thinking and applying new and evolving ideas, methods, designs and technologies. You are able to identify new opportunities and convince peers, managers and cross-functional internal stakeholders to test out the new approach.
Communication: Listening effectively, transmitting information accurately and understandably, and actively seeking feedback non-defensively.
Customer Focus: Understanding and meeting the needs of customers and addressing the interests and concerns of all organization stakeholders.
Conceptual Thinking: Understanding how elements, problems, and situations are related to each other and to the larger environment.
Attention to Detail: Monitoring adherence to standards and actively checking for accuracy of data received or generated before passing it on.
Ownership / Accountability: Taking the lead in getting the job done and accepting responsibility for personal actions, costs, and results.
Interpersonal Influence: Building strong work

About the company

The Volvo Group is one of the world’s leading manufacturers of trucks, buses, construction equipment and marine and industrial engines. The Group also provides complete solutions for financing and service. The Volvo Group, with its headquarters in Gothenburg, employs about 100,000 people, has production facilities in 19 countries and sells its products in more than 190 markets.

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