- Entry level
- No Education
- Salary $18,000.00 - $30,000.00 unpaid work
- San Jose
What You'll Do
An opportunity to drive business impact and develop collaboration and expertise for a global community of Cisco professionals. You will be the functional owner for your specific Role and influence up and down the organization, including representing your role community in the newly created CX Role Community Advisory Forum, which will consult to the CX SLT on key business decisions and CX strategy.
You will be accountable for building up the right capabilities and people, equipping them with the skills, tools, and standard approaches to deliver functional excellence and ensure that they meet the needs of CX as they are deployed to value-creating opportunities. You will govern Role-specific assets including curated Learning & Development, Career Plans, Leading Practices. You will be responsible for building and managing your Community Budget.
Your role will also consist of:
Planing and hosting Community events
Representing your Role at industry and internal events (panelists, keynotes, etc)
Governing the Role Community Chapter model for your Community
Act as Chair the Global Community Council for your Community
Representing your Role on the CX Role Community Advisory Forum
Providing regular update to CX Role Community on:
State of the Role (what is going well, what challenges exist)
Updates from CX SLT as it relates to the Role Community in specific
Role Evangelism, connection to the community
Who You'll Work With
Engage with the Community Manager to provide ongoing and regular evangelism for the role: (including blogs, VODs, executive messaging)
Work closely with the Community Manager to present regular reporting (metrics and outcomes)
Collaborate with other Cisco functions, eg, Sales, BU to provide unified Cisco worldview to the customer as well as to foster cross functional relationships for all community members
Who You Are
You can build and maintain an effective and dynamic CX Role Community with a high degree of engagement, adoption and value.
You are able to build and maintain tight alignment with other Role Community Leaders such that our defined roles work together as a single unit, as well as Regional and Theatre stakeholders.
Minimum 3 years experience in/with the role you will lead (hands on experience, understanding strengths of the role, challenges, growth opportunities)
Viewed internally to CX globally, as well as throughout Cisco as a role SME. External recognition as SME is a plus.
Executive presence and strong affinity to align all employees in your community as one global community.
Real passion for mentoring, teamwork and bringing out the “Best of We” and “Best of Me”
Key Measures of Success:
Community success in terms of engagement and adoption
Global consistency of practice
Effective Knowledge Management
Practical innovation agenda
Recognition by community, CX Leadership, other Cisco teams, customers and partners as a CX business leader
Viewed by community as a leader who brings the team together and makes the team stronger
Team Space Engagement Pulse score
At Cisco, each person brings their unique talents to work as a team and make a difference.
Yes, our technology changes the way the world works, lives, plays and learns, but our edge comes from our people.
We connect everything – people, process, data and things – and we use those connections to change our world for the better.
We innovate everywhere - From launching a new era of networking that adapts, learns and protects, to building Cisco Services that accelerate businesses and business results. Our technology powers entertainment, retail, healthcare, education and more – from Smart Cities to your everyday devices.
We benefit everyone - We do all of this while striving for a culture that empowers every person to be the difference, at work and in our communities.
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About the company
At Cisco, transforming the way people work, live, play and learn also includes being a great place to work. For 17 years, we’ve been named a Fortune 100 Best Place to Work, one of a handful of companies included on the list since its inception. And, we are among 25 companies acknowledged as a world’s best multinational workplace.
We’re proud of this recognition because it means, at Cisco, you will enjoy working flexibly, using our own market-leading collaboration technology to drive innovation; taking advantage of numerous health and wellness resources; pursuing exciting career opportunities, and participating in programs to help your local communities or fulfill philanthropic interests. And, you’ll be doing all of this while being part of a global team that is making a positive difference in the world.
Learn why Cisco is a great place to work and what we offer you.