Job description


  • Entry level
  • No Education
  • Salary to negotiate
  • San Diego


Functional Area:

SC - Sales Commission

Estimated Travel Percentage (%): No Travel

Relocation Provided: No

American General Life Insurance Company

Your Future Team

Picture yourself building a successful career at AIG working alongside other talented, highly motivated individuals committed to reaching our goal of becoming the world’s leading insurance provider. We believe that our success depends on building a world class team. If you would like to be a part of our team, we invite you to consider putting your talents to work with AIG Direct.You can work with one of the global leaders in insurance to help protect our nation’s families with reliable and affordable life insurance. Insurance through AIG Direct is a solid foundation consumers may build on to help protect their hopes and dreams while helping to provide for their family's financial


Your contribution at AIG
This position is a significant role within the company and has a direct impact on revenue. The position is the liaison between the client and the life insurance carrier to facilitate the expedient processing of the life insurance application through underwriting with the goal of getting the policy in-force. Additionally, you also have the opportunity to impact our clients by helping to get them the life insurance protection they need.

Organizational Structure:

Working alongside a dynamic sales team, you will have the opportunity to go through our Support Specialist training and career path program. During training, you will learn important elements of the role such as customer service, operations, administrative, systems, sales support and achieving set goals. Once proficient in these skills you will be evaluated to move into the Account Specialist position. This training and career path program will provide a solid foundation to effectively engage with our clients, partner with Sales Account Executives and effectively communicate with Underwriters.

This position reports to the Sales Operations Manager and Trainer. A typical work week is Monday through Friday, normal business hours.

Performance Objectives:

•Performance is measured monthly, quarterly, and annually.
•Demonstrate a competitive drive and desire to succeed established goals, key metrics, a standard of performance and compliance.
•Competitive nature and ability to take action with limited supervision.
•Handle all customer inquiries and be responsible for the accurate maintenance of client’s information in the system including handling sensitive medical, financial and personal client data.
•Gathering pertinent information in order to help facilitate the sales cycle.
•Effectively communicate to obtain information from clients, insurance carriers, paramed vendors, and APS providers and facilitating the processing of underwriting requirements.
•Consistently uses telephone courtesy and knows how to deal with customer dissatisfaction in order to professionally and expertly control the conversation when following up on requirements and educating customer of underwriting process.
Position Requirements:

What we are looking for

•3+ years of experience in a Customer Service and/or Administrative support role required.
•Bachelor Degree preferred, but not required.
•Excellent communication skills, both verbal and written.
•Proficient in Windows environment and the ability to type at least 45 WPM.
•Excellent organizational skills with the ability to manage multiple priorities in a fast-paced environment.
•Strong attention to detail, time management, and decision-making skills.
•Strong work ethic, demonstrate a passion for what you do every day.

What Our Employees Love Most About Working at AIG Direct

    Generous Benefits Plan: Medical, Dental & Vision Coverage

    Flexible spending accounts & Insurance Coverage

    401(k) Retirement Plan with company match

    Paid Time Off (AIG recognizes the importance of work life balance)

    On the job training & supportive management team

It has been and will continue to be the policy of American International Group, Inc., its subsidiaries and affiliates to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

At AIG, we believe that diversity and inclusion are critical to our future and our mission – creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.

We consider qualified applicants with criminal histories, consistent with applicable law.

  • customer service
  • trainer
  • windows

About the company

American multinational insurance corporation with more than 88 million customers in 130 countries. AIG companies employ over 64,000 people in 90 countries. The company operates through three businesses: AIG Property Casualty, AIG Life and Retirement and United Guaranty Corporation (UGC). AIG Property Casualty provides insurance products for commercial, institutional and individual customers.