- Entry level
- No Education
- Salary to negotiate
- New York City
Sales Enablement Director, Sales Operations
Owned Stations & Affiliate Relations
The Sales Enablement Director, Sales Operations is a strategic position that will empower sales, traffic, research, finance and marketing users across our division to work at peak performance. The goal is to drive adoption of our software tools through support, training and seeking improvements to our various systems. The ideal candidate will have experience running a call center and/or training program.
Responsibilities include but not limited to:
Evaluate training needs of the organization
Develop an annual training plan and roadmap including delivery method and timelines
Design and deliver training with an emphasis on new business applications, technologies, processes, and/or organizational changes
Keep training guides updated with new enhancements
Provide communications and engagement to the field as needed
Onboard new employees
Analyze tickets to uncover trends, training needs, and system shortfalls
Provide front-line support and subject matter expertise to end users
Interface with end users to answer questions and troubleshoot technical issues
Document common concerns and or issues of the end users; prioritize concerns to inform product development
Escalate issues to program delivery team when additional support is needed
Capture business needs and communicate them effectively to guide product development
Partner with Program Delivery team to understand the full suite of departmental tools and technologies and serve as a Subject Matter Expert with end users
Support program delivery team as needed with new projects, initiatives, releases, etc.
Supervise direct report(s)
Undergraduate degree, preferably in Communications, Entertainment, Media or equivalent experience.
Minimum five years in a similar lead customer support/training function, or a related vendor role
Strong verbal and written communication skills a must
Strong excel and power-point skills
Some "after hours" work around tent-pole events
Prior experience running a call center and/or training program to meet the needs of a large organization
Working knowledge of television and digital media technology
Familiarity with Salesforce, WideOrbit, and/or other industry tools and platforms
Ability to communicate and manage change
Ability to juggle multiple tasks at once, and adeptly move from one to another
Ability to deal with a diverse segment of stakeholders – sales, research, finance, digital
Ability to work in a fast-paced environment and meet deadlines
Comfortable working closely with IT
Sub-BusinessNBCUOTS - Tech Ops
At NBCUniversal, we believe in the talent of our people. It’s our passion and commitment to excellence that drives NBCU’s vast portfolio of brands to succeed. From broadcast and cable networks, news and sports platforms, to film, world-renowned theme parks and a diverse suite of digital properties, we take pride in all that we do and all that we represent. It’s what makes us uniquely NBCU. Here you can create the extraordinary. Join us.
NBCUniversal’s policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. NBCUniversal will consider for employment qualified applicants with criminal histories in a manner consistent with relevant legal requirements, including the City of Los Angeles Fair Chance Initiative For Hiring Ordinance, where applicable.
About the company
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