- Entry level
- No Education
- Salary to negotiate
We are adding new positions to our sales team at our home office in Cincinnati! We are looking for a solution-oriented Sales Professional with the enthusiasm, passion, and experience to be a pivotal member of the team responsible for being the voice of Tire Discounters through online chat.
Be a part of our team that handles Tire Discounters in-bound online chats.
The Online Chat Sales Specialist will provide excellent service to our customers, stores, and employees through timely and accurate communications striving to go above and beyond on every interaction.
The #1 priority of the Online Chat Sales Specialist is to provide outstanding customer service and convert customers into appointments at one of our stores.
Flexible schedule, Hourly Pay + Bonus
CORE AREAS OF RESPONSIBILITY:
- Manage and respond to a large amount of inbound chats
- Identify and assess customers' needs to achieve satisfaction
- Build trust with customers through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal and team sales targets and call handling quotas
- Keep accurate records of all customer interactions
- Follow communication procedures, guidelines and policies
- Go the extra mile to engage customers on all levels
KNOWLEDGE, SKILLS, AND ABILITIES:
- Strong chat contact handling and active listening skills
- Familiarity with CRM systems and practices
- Flexible communication style able to respond to different types of needs
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- Ability to sit for extended periods of time
- Ability to type a minimum of 38 words per minute
EDUCATION AND WORK EXPERIENCE:
- Proven customer support experience, or experience as a client service representative
- Track record of over-achieving quotas
- High school diploma or equivalent
Tire Discounters, headquartered in Cincinnati, Ohio, is a Midwest based family owned and operated company.
Started in 1976, the company has grown to over 125 plus stores and still growing.
Tire Discounters stores are in many major cities throughout Ohio, Kentucky, Indiana, Tennessee, Georgia, and Alabama.
Our company was rated the 7th largest independent tire retailer in the United States.
Voted as #1 Tire Store in Cincinnati for 11 years running and the #1 Auto Repair Retailer in Cincinnati for the past 4 years.
Keywords: Sales Representative, Location: Cincinnati, OH
- customer service