Job description


  • Entry level
  • No Education
  • Salary to negotiate
  • Saint Paul


Company Description

ProPharma Group is an industry leading, single source provider for regulatory compliance, pharmacovigilance, and medical information services across the full development lifecycle for pharmaceutical, biotechnology, and medical device companies. Operating around the world with offices in the United States, United Kingdom, Australiaand Japan, ProPharma Group’s fully integrated service offerings will provide clients with a comprehensive suite of global support services that are required to be competitive in today’s dynamic markets. We build successful long-term relationships with clients by providing leading industry knowledge, experience, and proven processes.

Job Description

A Senior Pharmacovigilance Specialist will manage pharmacovigilance cases through follow up call intake, documentation, and case processing. They will perform processing of adverse events, conduct follow up, write accurate and complete narratives in accordance with internal guidelines, SOP's and U.S. safety regulations. A Senior Pharmacovigilance Specialist will maintain distinctive quality and commitment as the operating philosophy in carrying out all processes and continually seek out way to enhance the customer service experience both internally and externally.

Essential Duties and Responsibilities:

- Follow up call intake for pharmaceutical, DS/OTC, medical food and medical device products
- Conduct daily case processing of adverse event cases including: case follow up activities, identifying information to be collected during follow-up, conduct follow-up calls and prepare written communications to obtain follow-up information, MedWatch/CIOMS, E2B Preparation, and write case narratives
- Completed client notifications as required for case management
- Develop training materials
- Conduct training presentations and on-the-job training for call center including the medical information and pharmacovigilance staff
- Other duties as assigned


Education and Experience Requirements:

- Pharmacist/Pharm D or Nursing degree (Required)
- Current MN License appropriate with degree or equivalent from other state (Required)
- 2 years of experience in related field of expertise (Required)
- Drug safety experience (Preferred)
- Experience working with safety databases (Preferred)
- Call Center experience (Preferred)

Necessary Skills and Abilities:

- Proficient computer knowledge and computer keyboarding skills
- Proficient with Microsoft Office Suite (Outlook, Word, Excel)
- Excellent customer service skills
- Strong verbal, written, and interpersonal communication skills
- Strong writing skills
- Excellent attention to detail
- Strong organization and prioritization skills; ability to multitask
- Strong decision making skills
- Strong problem solving skills
- Ability to work independently and collaboratively in a multidisciplinary team
- Flexibility to adapt and meeting fluctuating business priorities
- Ability to occasionally work extended and/or flexible schedule to meet client requirements.

Additional Information

All candidates must be legally eligible to work in the United States.

We are an equal opportunity employer. M/F/D/V

***ProPharma Group does not accept unsolicited resumes from recruiters/third parties. Please, no phone calls or emails to anyone regarding this posting.***

  • call center
  • customer service
  • education
  • excel
  • word