Job description

Requirements

  • Entry level
  • No Education
  • Salary to negotiate
  • Farmington Hills

Description

Position Summary:
Cognizant is looking for caring individuals with a
strong work ethic to provide inbound support for our clients search engine
based product. At our office, we support multiple countries (Currently only
through phone, however may transition to chat and email) with troubleshooting
account and technical issues, providing product and policy information, and
working with a variety of internal tools to research information that publishes
to the search results. When you join us,
you'll work in a dynamic team environment alongside other energized, talented
individuals who inspire their teammates to do their best.
Position Duties:
Communicate with proper verbal
and written etiquette to account users while troubleshooting their product
concerns in a fast paced environment.
Active
Listening — Give full attention to what other people are saying; taking
time to understand the points being made, asking questions as appropriate,
and not interrupting at inappropriate times.
Critical
Thinking — Use logic and reasoning to pull important information from
content provided and identify alternative solutions or approaches to
problems.
Writing —
communicate effectively as appropriate for the needs of the audience as
well as m
aintaining detailed records of
ticket information and daily production.
Maintain
up-to-date, comprehensive product knowledge
in
the ever changing technical field.
Maintain
composure in escalated situations.
Ability to
multitask and sit for long periods of time.
Punctuality
and reliability are a must.
Education and Experience:
High School
diploma or GED; some college preferred
2 years prior customer service
experience, preferably in a call center environment
Computer proficiency
Above average typing speed and
well-rounded navigation skills
Strong verbal and written
communication
Successfully complete
application testing materials
Position details/perks:
Full-time, Monday through
Friday
Not a sales position; no cold
calls or sales goals
4 weeks paid training
Benefits - medical, dental, and
vision
401K with match
Paid holidays and vacation time
(accrued)
Employee Status :
Full Time Employee
Shift :
Day Job
Travel :
No
Job Posting :
May 17 2019
Cognizant US Corporation is an Equal Opportunity Employer Minority/Female/Disability/Veteran. If you require accessibility assistance applying for open positions in the US, please send an email with your request to
CareersNA2@cognizant.com
About Cognizant
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant, a member of the Nasdaq-100, is ranked 195 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at
www.cognizant.com
or follow us on Twitter:
USJobsCognizant.
Cognizant is recognized as a Military Friendly Employer and is a coalition member of the Veteran Jobs Mission. Our Cognizant Veterans Network assists Veterans in building and growing a career at Cognizant that allows them to leverage the leadership, loyalty, integrity, and commitment to excellence instilled in them through participation in military service.

About the company

Cognizant (NASDAQ: CTSH) is a leading provider of information technology, consulting, and business process outsourcing services, dedicated to helping the world's leading companies build stronger businesses. Headquartered in Teaneck, New Jersey (U.S.), Cognizant combines a passion for client satisfaction, technology innovation, deep industry and business process expertise, and a global, collaborative workforce that embodies the future of work. With over 100 development and delivery centers worldwide and approximately 221,700 employees as of December 31, 2015, Cognizant is a member of the NASDAQ-100, the S&P 500, the Forbes Global 2000, and the Fortune 500 and is ranked among the top performing and fastest growing companies in the world. Visit us online at www.cognizant.com or follow us on Twitter: Cognizant.

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