- Entry level
- No Education
- Salary to negotiate
What you’ll be doing...
Verizon Business Markets (VBM) is a newly created strategic business unit within Operations, to serve the wireline communications and networking technology needs of U.S.-based small and medium businesses, as well as the state and local government bodies. The Digital organization within IT will be focused on enabling an eco-system that hones in on digitizing the customer experience through technology with a Cloud-first and Mobile-first tenet, backed by analytics to enable new products, directional product bundles, and third-party solution – all to enable new revenue streams.
The Salesforce Technical Solutions Architect is responsible for identifying, defining, and driving functional and technical strategy and solutions to support complex business process and enterprise architecture requirements.The incumbent will be expected to work with a cross-functional group of architects both from the products and other business units to work on solutions that span the customer lifecycle across product lines.
The incumbent would bring hands-on experience in applying best practices, managing stakeholder expectations, collaboration of solution approaches, and positioning implementations for ongoing success. They would also be comfortable pitching solutions and gaining the buy-in from the various teams including senior leaders. The Architect leverages their deep Salesforce and Vlocity expertise, product and platform knowledge and enterprise level software development experience to ensure project delivery success and overall stakeholder satisfaction.
The Salesforce Technical Solutions Architect will also pay a critical role in building out a fully digital, mobile-first, omnichannel experience. The incumbent will have a good understanding of the customer journey across all phases of the lifecycle and will be critical in architecting solutions that span the end-to-end picture to provide for an exceptional customer experience.
Architect and design technical solutions for business problems using Salesforce and Vlocity technology platform.
Work with security architects, risk and network security to find solutions that work with the Salesforce platform providing secure solutions.
Provide direction on solutions that provide for out of the box solutions for the Digital team, end-to-end architecture team & Salesforce development team.
Work with vendor and implementation team to ensure that the product feature set is architected to ensure a complete digital experience.
Negotiate features for the roadmap for both Salesforce and Vlocity and reduce costs with customization by participating in the advisory boards for both Salesforce and Vlocity.
Provide direction to both Sales and Service teams to help build out processes that solve for a fully digital experience. Provide direction to optimize business processes on the sales and service side and work with business leaders to influence their processes to work with industry standard guidelines and products.
Provide direction to the Marketing and Digital teams to help build out the online self-service experience to provide for digital first, best in class customer experience.
Technical Design and development of architecture and design blueprints.
Architect identity management solutions for both the customer and employees working with solutions architects experts that work with the Salesforce and Vlocity platforms.
Architect solutions for the data analytics and Einstein platforms, both discovery and wave and provide direction for both the business and technical teams to develop a solution.
Be a visionary partnering with Architects, technical leads and key individuals within our functional organization and recommend SFDC Platform improvement.
Ensure business systems security and compliance with regulatory and audit requirements.
Have exceptional salesforce knowledge and bring in best practices. And be able to work cross functionally, while evangelizing Salesforce and discovering business needs.
Work with teams to develop proof of concepts.
Present potential solutions to Business leaders to get buy in and negotiate feature functions that are viable solutions to them.
Executive Presentations to CIO and Business Unit Leaders on Technology Capabilities and enabling business value.
Industry Level participation, contribution and collection of best practices.
Product evaluations for build versus buy decisions as needed.
What we’re looking for...
About the company
For more than 100 years, Verizon has been at the center of the communications revolution.
Verizon is one of the largest communication technology companies in the world.
We help people, businesses and things communicate better.
The digital world promises consumers a better, more connected life, and we’re the ones delivering it. We make it possible for people to stay in touch and businesses to connect with their customers. We’re also bringing technology and hands-on learning opportunities directly to kids who need it most. Our goal is to inspire tomorrow’s creators to use technology to build brighter futures for themselves, their families and the world.