Job description


  • Entry level
  • No Education
  • Salary to negotiate
  • Eden Prairie


Position Description

Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making health care data available wherever and whenever people need it, safely and reliably. There's no room for error. Join us and start doing your life's best work.(sm)
As a User Experience Researcher for the growing Optum User Experience Design Studio (UXDS) team, you will serve as an expert in usability engineering methods and HCI principles.  Primary responsibilities include identifying user needs and goals, designing and conducting research using a variety of qualitative and quantitative methods, and analyzing and reporting data gathered for Optum products.
Watch this video to learn more about Optum Technology Careers

Primary Responsibilities:
Design, conduct, analyze, and report data gathered from qualitative and quantitative research techniques including key-stroke level modeling (KLM), usability testing, contextual inquiry / field studies, surveys, interviews, heuristic evaluations,  focus groups, card sorts, ethnography and persona development, and rapid iterative testing within an Agile environment.
Assist with managing the lab schedule and equipment for Eden Prairie lab facility.
Provide tours showcasing the equipment and research methods used in the state-of-the-art lab.
Create proposals for research work on various projects.
Ability to speak impromptu about research services to executives and other leadership members and teams.
Work with product teams to identify and prioritize user research requirements, including timelines, scope, and methodologies.
Collaborate with product teams to remediate issues identified from research.
Evangelize user research principles.
Collaborate with product teams to develop research goals, identify tasks and scenarios, and establish a test environment.
Create and deliver test result reports including statistical analysis.
Function as a lab tech for studies, as needed.
Analyze & explore UX/CX data to uncover trends and provide insights to project teams.
Establish research and usability metrics strategies for project teams.
Leadership and strategic thinking to establish and promote new research processes and initiatives
Capacity for speaking at UX events
Ability to present and communicate to executive leadership

Required Qualifications:
Must have a bachelor’s degree or equivalent experience
8+ years of experience as a usability practitioner
8+ years demonstrated experience delivering user research, including but not limited to developing user personas, conducting field studies / contextual inquiry, and usability testing
Excellent presentation and interpersonal skills; the ability to communicate complex concepts clearly and persuasively across different audiences and varying levels of the organization
Proven ability to deliver research on time while working on multiple projects
Strong organizational skills
Excellent leadership and relationship building skills
Attention to detail
High level of energy and customer focus
Experience working on a PC
Experience working in a team environment or with an application team
Preferred Qualifications:
Eye-tracking experience
Experience with CogTool
Experience with tools such as UserZoom,, Optimal Workshop and other industry standard tools
Agile experience
Healthcare Industry experience
Commercial software experience or enterprise applications
Technology Careers with Optum. Information and technology have amazing power to transform the health care industry and improve people's lives. This is where it's happening. This is where you'll help solve the problems that have never been solved. We're freeing information so it can be used safely and securely wherever it's needed. We're creating the very best ideas that can most easily be put into action to help our clients improve the quality of care and lower costs for millions. This is where the best and the brightest work together to make positive change a reality. This is the place to do your life's best work.(sm)
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national

About the company

Our mission is to help people live healthier lives and to help make the health system work better for everyone.

A Fortune 6 company, we're focused on helping people live healthier lives while making the health system work better for everyone. Here, we seek to empower people with the information, guidance and tools to make personal health choices. We work harder and we aim higher. We expect more from ourselves and each other. And, at the end of the day, we’re doing a lot of good for more than 85 million people worldwide.

Our biggest point of differentiation is our people - and the collective talent, energy, intelligence and drive our force of 188,000 individuals around the world bring to our mission every single day. So, how do we do it? With our every action, interaction and intention that demonstrates the five fundamental values that guide everything we do:

• Integrity
• Compassion
• Relationships
• Innovation
• Performance

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