- Entry level
- No Education
- Salary to negotiate
What you’ll be doing...
As a Senior UI Voice Designer, you’ll be working within our Professional Services customer-facing voice designteam to design and implement enterprise-wide Contact Center solutions for customers from many verticals. The Professional Services team implements and maintains both Verizon hosted and CPE solutions which contributemillions in Verizon revenue. The custom IVR and voice solutions are critical to our customers,so our focus is to consult with both quality and a sense of urgency in mind. The team is comprised of several professionals with decades of experience, covering multiple technologies, in Contact Center delivery. The work is sometimes donefrom a Verizon office, remotely, and (at times) from a customer location.You’ll be working within our Professional Services Cx team to design and implement enterprise-wide Contact Center solutions for customers from many verticals. The Professional Services team implements and maintains both Verizon hosted and CPE solutions which contribute to millions in Verizon revenue. The solutions are critical to our customers so our focus is consult with both quality and a sense of urgency in mind. The team is comprised of several professionals with decades of experience, covering multiple technologies, in Contact Center delivery. The work can be done from a Verizon office, remotely, and (at times) from a customer location.
In this role you will work on designing brand new custom solutions, as well as work on adding features and tuning existing solutions. You will work to find creative ways to improve our language data processing pipelines by diving deep on language and linguistics concepts in practice. You will get to create elegant, state-of-the art spoken language and multimodal interfaces for existing and upcoming projects.
You'll be responsible for:
Conducts Pre-Sales assessments and aligns with your sales counterparts to support identified client billable opportunities.
Leads and assists software engineering team efforts in designing, developing, testing and implementing speech recognition and data exchange software applications for Verizon Enterprise customers, using the latest industry speech technology.
Strong technical leader, able to guide and mentor team members in all areas of responsibility, including speech recognition, professional communications, implementing process improvements, customer interactions, application design, and development.
Grammar design, grammar analysis, NLU development, and directed dialog grammar development.
Conducts speech recognition tuning efforts for speech projects developed for customers.
Works in close collaboration with Voice User Interface Designer and Solutions Engineers to understand and implement projects effectively.
Assists with Solution/Design documentation and tool development. Advanced Speech Voice User Interface/Interaction (UI) design and documentation.
Participates in requirements discovery and documentation. Requires significant organization skills and ability to store and recall large volumes of semantic and factual information.
Ensures established design standards are being followed.
Employs relationship building skills to effectively position with key client stakeholders as value-added resources and achieve trusted advisor status.
Effectively identifies and communicates technical considerations and impacts to internal and external stakeholders.
Exercises judgment and discretion in developing methods, techniques and evaluation criteria for obtaining results.
Publishes multiple tuning reports a year.
Improves large scale speech application performance for healthcare customers and enterprise customers.
What we’re looking for...
You'll need to have:
Bachelor's degree in a relevant field, e.g.linguistics, psychology, computational linguisticsor four or more years of work experience
Six or more years of relevant work experience as a voice user interface designer
2+ years experience in computational linguistics, language data processing, semantics, philosophy of language
automatic speech recognition (ASR), natural language understanding (NLU), and voice user interfaces (VUI) in general in order to provide the best possible end user experience
Experience in the following:
VUI design/testing and speech optimization
Pattern recognition, machine learning, linguistics, utterance classification, and signal processing knowledge
Working with customer to improve speech recognition rates and reduce error
About the company
For more than 100 years, Verizon has been at the center of the communications revolution.
Verizon is one of the largest communication technology companies in the world.
We help people, businesses and things communicate better.
The digital world promises consumers a better, more connected life, and we’re the ones delivering it. We make it possible for people to stay in touch and businesses to connect with their customers. We’re also bringing technology and hands-on learning opportunities directly to kids who need it most. Our goal is to inspire tomorrow’s creators to use technology to build brighter futures for themselves, their families and the world.