Job description

Requirements

  • Entry level
  • No Education
  • Salary to negotiate
  • Hartford

Description

Position Description


Welcome to one of the
toughest and most fulfilling ways to help people, including yourself. We offer
the latest tools, most intensive training program in the industry and nearly
limitless opportunities for advancement. Join us and start doing your life's
best work.


Health care is changing
because it has to.UnitedHealth Groupis driving that change
because we want to. And, because there’s no team, anywhere, that is better
equipped to do it. When it comes to talent and remarkable individual
achievements we are 133,000+ strong. That’s a lot of people doing a lot of
great things. For them, and for you, we’ve created an environment that brings
out their best in all the ways that make them special. What words describe that
for you? Creativity? Focus? Intensity? Passion? Bring it all. We’ll provide you
with a mission and a culture that make the most of it. That’s why someday,
you’ll look back at the things you achieved here and realize that you did your
life's best work.


TheService
Account Manager – Hartford, CTis responsible for first - level
response and resolution or triage of escalated issues with external and
internal customers. This role will enhance the overall delivery of benefits and
services by providing on - site dedicated support and guidance to a large or
complex client. The Service Account Manager – Hartford, CT builds
relationships with employer / group clients (not individual members) and serves
as the primary point of contact for operational service delivery by:
representing the client internally, completing projects and reporting, and
coordinating with other functions to meet service delivery expectations and
address ongoing service needs.


Primary
Responsibilities:


- Establish and maintain
effective relationship with assigned client


- Investigate and manage
escalated member level issues through root cause analysis and communicate
outcome (in person, telephonically or via written communication) to
internal partners or external clients


- Serve as liaison between
internal customers and external customers to facilitate member level issue
resolution and respond to inquiries


- Track, trend, and proactively
review accounts for service opportunities


- Drive process improvement based
on trend analysis


- Identify and report system
problems in relation to benefit installation and interpretation


- Complete ad hoc report requests
and analysis and submit to customer research team as needed


- Document and track all issues
and activities accurately within the issue tracking database


- Drive excellence in service
within organization and across organization by providing feedback to
Operations on service failures


- Strengthen relationship with
Account Management Teams and external customers


- Travel to meet with
UnitedHealthcare Operations Advocacy and Account Management Team on an as
needed basis


- Demonstrated high integrity and
ethical behavior and compliance to applicable laws, regulations and
policies


Required
Qualifications:


- High School Diploma / GED or
higher


- 4+ years of account management
experience


- Previous experience managing and leading projects
(project enhancement work and / or process improvements)


- 2+ years of healthcare industry
experience


- Proficient with Microsoft Word
– must be able to create and modify documents


- Proficient with Microsoft Excel
– general spreadsheet navigation and manipulate data


- Proficient with Microsoft PowerPoint – create and
modify presentations


- Experience presenting in front
of groups


- Ability to travel up to 25% of the time,
domestic


- Active license in resident
state for Accident & Health OR
the ability obtain it within 90 days of employment


Preferred
Qualifications:


- Associate's Degree (or higher)


- Proficient with Microsoft Excel - create and modify
pivot tables and create charts and graphs


- Medicare insurance experience


- Experience working at a client site


Careers at
UnitedHealthcare Medicare & Retirement. The Boomer generation is the fastest growing
market segment in healthcare. And we are the largest business in the nation
dedicated to serving their unique health and well - being needs. Up for the
challenge of a lifetime? Join a team of the best and the brightest to find bold
new ways to proactively improve the health and quality of life of these 9
million customers. You'll find a wealth of dynamic opportunities to grow and
develop as we work together to heal and strengthen our Healthcare system.
Ready? It's time to do your life’s best
work.SM


Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal
Employment Opportunity / Affirmative Action employer and all qualified
applicants will receive consideration for employment without regard to race,
color, religion, sex, age, national origin, protected veteran status,
disability status, sexual orientation, gender identity or expression, marital
status, genetic information, or any other characteristic protected by law.


UnitedHealth Groupis a drug - free
workplace. Candidates are required to pass a drug test before beginning
employment.


Keywords: Service
Account Manager, Hartford, Connecticut, healthcare, Medicare, account
management, Accident & Health License